Job Description Summary:

Job Summary:

The Lead Family Support Coordinator works closely with their FSC unit and Nurse Evaluators to support the case management needs of families who have children with behavioral health/psychiatric/medical issues. The Lead Family Support Coordinator is a subject matter expert who is able to ensure consumer engagement and demonstrate understanding of the Children and Youth Evaluation Service (C-YES). The ideal candidate will have case management experience and a passion to connect children/youth to Home and Community Based providers for improved outcomes. The position is currently remote with the potential of being office-based. The Lead Family Support Coordinator will work closely with the FSC Supervisor and Operations Support Manager in following up on reports related to the consumer lifecycle, ensuring timely completion of tasks for a cohort of staff who report to the FSC Supervisor, working on deliverables directly related to the Client: New York State Department of Health, and assisting with policy and/or training updates for staff.

JOB RESPONSIBILITIES

• Provides subject matter expertise to a unit of Family Support Coordinators.

• Addresses and resolves escalated or complex case issues.

• Perform as acting Supervisor in the Supervisor’s absence.

• Conducts outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment

• Conducts timely outreach and meets productivity targets related to scheduling assessment appointments with all appropriate individuals identified and documents all outreach activities for tracking and reporting purposes

Required Education

Bachelor’s Degree from an accredited college or university

Preferred Education

Bachelor’s Degree of Social Work or other mental health specialization degree from an accredited college or university

Required Experience

3-5 years of experience working in a case management capacity; experience utilizing reports and data to support a program

Preferred Experience

Strong background with call center systems; Working experience with pediatric psychiatric and/or medically fragile patients; Working knowledge of Health Homes, the Children’s Waiver, and/or Home & Community Based Services

Education and Experience Requirements:

• No computer equipment is provided; incumbent will need to provide their own equipment
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds

MAXIMUS Introduction: Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency: Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Posted Max: USD $26.54/Hr. Posted Min: USD $22.45/Hr.