Job description

Job Summary

Pay based on experience.

Job Purpose

The Laundry Guest Service Representative (GSR) is responsible for properly cleaning all linen and terry products used at the inn within a given timeframe while operating and maintaining all property laundry equipment. This position is critical to ensure quality service to our guests and upholding our Red Roof Inn Hassle Free Guarantee, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel.

Duties and Responsibilities

 Using Red Roof Inns’ set procedures and guidelines, follow directions thoroughly to maintain, operate, set and clean all laundry items and equipment (i.e. correct usage of detergent and bleaches, emptying dryer lint traps, following proper load limits).

 Ability to maintain inns’ laundry cleaning schedule to meet daily operational goals and needs.

 Maintain laundry and linen storage rooms to ensure area has adequate level of supplies, is organized and free of potential trip & fall hazards; inform management of any inventory shortages and ordering needs.

 Examine laundered items to ensure cleanliness and serviceability, separating out linens that need repair or additional cleaning.

 Maintain positive guest relations at all times and understand guests’ service needs.

 Maintain confidentiality of guest information and pertinent hotel data.

 Ability to work in non-climate controlled conditions.

 Ability to exert physical effort in operating laundry equipment and transporting linen between washers and dryers (up to 50lbs) as well as endure various physical movements throughout the work areas during shift.

 Comply with all Red Roof Inn and OSHA standards related to safety and security.

 Provide special services for guests upon request.

 Performing self-room inspections and accepting feedback from room quality inspections performed by inn management and trained team members.

 Cross train in laundry, maintenance, and/or front desk job functions, if possible.

 Performs other duties as assigned.

Qualifications

 1-2 years in a previous customer service position.

 Some administrative duties required (timekeeping system, rooms’ cleaned reports, etc.).

 Must maintain professional appearance in Red Roof Inn provided uniform with consistently friendly attitude towards guests and staff.

 Must be able to easily and frequently change from one task to another and work with minimal supervision.

 Frequent lifting and bending required.

 May be required to work nights, weekend and/or holidays.

Working Conditions

Because Red Roof Inn hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Position may come into contact with pets. Employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekend and holidays. Schedules vary based on business need.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Direct Reports

This position has no direct reports.

Benefits

Benefits for Full Time Status.

Job Type: Part-time

Pay: From $13.75 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Miamisburg, OH 45342: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Laundry: 1 year (Preferred)

Work Location: In person

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