Job description

Are you ready to get your foot in the door to a rewarding career with a great company? Are you a rock solid person who lives to IMPRESS GUESTS? Come join us at Holiday Inn Express & Suites in Coeur D’Alene and become a Laundry Attendant!! As a Laundry Attendant, you are a crucial piece of the puzzle in Holiday Inn Express and Suites that helps provide the ultimate experience for our guests. This job is full time, ranging from 32-40 hours per week. The scheduling for this position is typically 9am to 5pm, but may change slightly based on Hotel needs. This position has the possibility of working weekdays as well as weekends.

We are looking for someone who is upbeat, friendly, and can’t wait to show our Guests what it means to IMPRESS them! As a Laundry Attendant, you’ll be working in our Housekeeping Department and working primarily on washing, drying and folding the hotel laundry. You will also be required to keep our laundry room clean and organized so it’s easily accessible for the Housekeepers and front of house staff. You’ll also be helping out and communicating with other departments, such as Front Desk or Maintenance if they need something from you. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.

**We offer Anniversary Milestone, Monthly raffles, Weekly Team lunch/snacks, Hotel Discounts for Employees, Bonus/Incentive Programs and much more! After a year working with us you will receive Paid vacation, and Paid Sick Leave.**

Job Duties:

• Sorting linens, towels, clothing and other laundry items by color, size and material
• Washing items with commercial laundry equipment following proper sanitization protocols
• Cleaning and maintaining laundry room area and equipment
• Stocking laundry supplies such as detergent, bleach, laundry bags and fabric softener
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with special requests for miscellaneous items like extra bedding, new sheets, extra towels, etc.
• Collaborating and corresponding with other internal departments to ensure guest satisfaction.
• Performs additional duties as needed.

Abilities:

• Flexibility in job and ability to provide coverage for the Hotel. This includes working different shifts on different days.
• Must be able to lift ~20lbs on a regular basis.
• Ability to be on your feet for extended periods of time and be actively moving around, including bending, standing, stooping and reaching - This is a fast paced and physical job.
• Outstanding organizational and time management skills.
• Ability to follow all Holiday Inn Express Housekeeping and Guest Service standard operating procedures and understand the team member handbook.
• Express facts, ideas, and messages to others in a clear, concise, and organized manner that is easily understood.
• Anticipate the needs of guests; display an open, friendly, courteous, and approachable demeanor to guests; proactively engage guests to provide quality service; maintain a positive and enthusiastic attitude toward guest service.

Qualifications:

Knowledge/Education/Experience:

• Knowledge and understanding of basic laundry equipment
• Excellent communication and organizational skills
• Highly responsible & reliable - We need to be able to count on you!
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills (your bonus depends on it!)
• Customer-centric
• High School diploma or GED required
• Must be able to pass a background check

It's a PLUS if…

• You have hospitality/customer service experience!
• Extra plus if you have Laundry experience!

Physical Requirements:

• Must be able to lift ~20lbs on a regular basis.
• Ability to be on your feet for extended periods of time and be actively moving around, including bending, standing, stooping and reaching - This is a fast paced and physical job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Requirements:

• Ability to convey information and ideas clearly.
• Must maintain composure under pressure.

Compensation:

$16.00 per hour
**We offer Anniversary Milestone, Monthly raffles, Weekly Team lunch/snacks, Hotel Discounts for Employees, Bonus/Incentive Programs and much more! After a year working with us you will receive Paid vacation and Paid Sick Leave. **

Core Values:

• Rock Solid - We exhibit integrity through consistent honesty with ourselves, while treating others with respect and dignity.
• Wag Your Tail - We recognize that there cannot be relationships, unless there is commitment, loyalty, dedication, and truth. We strive to embody the Sterling Impress Guests values with our team and our community.
• Impress - We are empowered to create fun and unique experiences for our guests and employees every day. Through outstanding service we make memories.
• Fire Within - We passionately deliver exceptional service.
• Be the Future - In our desire to Impress Guests, we remain open minded and embrace out of the box ideas. We encourage individuals to celebrate uniqueness and share innovative solutions.

Vision:

Sterling Hospitality Management is a progressive hotel management company committed to being a market leader in customer service and operating results. Through uncompromised ethics and values, the company will be a respected corporate citizen, contributing positively to its employees and the communities in which it operates.

Are you ready to Apply?

If you are inspired by our Vision & Core Values and are ready to do whatever it takes to live them every day, please apply now! Please submit a resume. No phone calls please!

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Coeur D Alene, ID 83814: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Laundry: 1 year (Preferred)

Work Location: In person

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