At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

This Landlord Engagement Specialist will work as a part of the housing search team working in collaboration with housing programs. These programs provide financial assistance and support services to individuals and families who are experiencing homeless and residing in Douglas, Sarpy and Pottawattamie Counties. This position will work to recruit and retain landlords and property managers to work with the supportive housing programs. This position is also responsible for partnering closely with Housing Advocates to identify appropriate housing options for program participants. This position requires some on call hours outside the traditional schedule.

Compensation range: $16.31 to $21.18 per hour (based upon experience)

Work Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.

• Outreach to new landlords and property managers within the community to inform them of the programs and recruit prospective landlords
• Facilitates a culture that encourages staff members to have a healthy view of landlords and their importance to our work.
• Maintain regular contact with existing or previous landlords in order to keep eligibility information up to date and maintain positive working relationships
• Maintain an updated database of all participating landlords and relevant property information and applicant eligibility criteria
• Locate unit vacancies and maintain up to date database of available units on a daily basis, including ensuring that identified units meet the needs of program participants
• Assist with matching units to participants who are searching for housing
• Foster positive working relationships to increase retention of landlords through mediation, crisis resolution, utilization of mitigation funds and ongoing contact and collaboration.
• Participate in ongoing quality improvement efforts, including administering landlord satisfaction surveys and compiling results
• Participate in weekly team meetings to collaborate with the housing search team
• Coordinate with PSH Case Managers to identity available units and landlords for new clients or existing clients seeking new housing, including maintaining weekly contact with staff and the PSH program coordinator and updating the client database.
• Work with Housing Advocates and landlords to identify creative solutions to address housing needs of program participants
• Process requests from staff and partner agencies for use of landlord mitigation funds.
• Attend quarterly meetings with staff and partner agencies to review use of mitigation funds and landlord recruitment efforts.
• Ensure required information is collected, entered into prescribed formats, and reported in a timely manner – as outlined by federal funding and internal reporting guidelines. Documentation includes, but is not limited to, documentation of all contacts and services.
• Assist with conducting initial and annual inspections of housing units into which a program participant will be living as needed, including compliance with lead-based paint requirements, fair market rent and rent reasonableness
• Assist Housing Advocates and/or Case Managers as need with housing search as needed, including providing transportation, viewing units and assisting with the application/move-in processes
• Work is completed in office space and community-based/non-traditional settings. Ensure safety and security measures for in-home/outreach services are followed.
• Travel is required, included use of personal vehicle. May be required to transport clients as deemed necessary (limited to housing search or other relevant appointments).
• Is able to work both independently, with little supervision, and as a part of a team.
• Able to establish regularity and dependability in scheduling all appointments and accuracy in reports and statistics.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Is dependable and punctual regarding scheduling and attendance
• Able to evaluate program services and make recommendations.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Work outside traditional hours may be required while on call.
• Performs other program related duties as assigned.

• DENOTES ESSENTIAL JOB FUNCTIONS

MINIMUM QUALIFICATIONS

• Associates Degree & one to two years experience (property management or real estate)
• OR Bachelor’s Degree & no experience
• Valid Drivers License and acceptable driving record

Preferred

Preferred