Job description
Descripción general:
BR IT Synergy LLC (Synergy) is the technology arm of one of the largest conglomerates in Puerto Rico. It was created in 2009 with the purpose of having a presence and representation in front of the Puerto Rico Telecommunications Regulatory Board. Since then, Synergy has been providing support, IT Management, and connectivity to all its sister operations while also expanding its functions and services particularly into the areas of Project Management, Software Development and CyberSec.
Responsabilidades:
- Maintain the highest positive attitude in the office
- Manage and motivate a variety of personnel involved in the development, implementation, monitoring and controlling, and closing of projects
- Monitor and oversee daily Project Management Office (PMO) processes
- Accompany crews on jobs sites to ensure quality and improve techniques
- Communicate and coordinate with the project’s assigned manager and other PMO members
on a regular basis - Communicate and resolve project stakeholder’s concerns involving the project’s implementation process
- Coordinate with PMO and related departments daily, support PMO and other stakeholders in providing accurate project forecasts and branch performance reporting
- Perform other needed job tasks as requested by the PMO leadership
- Coordinate/Schedule/and ensure meetings. presential or virtual are conducted in an efficient and timely manner
- Coordinate and schedule process assessments to gather necessary project requirements for design, permitting and other functions
- Submit all pertinent information for idea approval and project design to the PMO.
- Ensure projects are managed according to processes and procedures established by the PMO
- Serving as the liaison with vendors and assist in the oversight of the project’s development and overall operations
- Assist with roll out of surveys and other reports by utilizing vendor and internal tools for cascading the information and supporting internal stakeholders throughout the project
- Support project stakeholders by answering questions and assigning reports to the appropriate resources
- Manage timelines with vendors and internal stakeholders, globally, to ensure collaboration and execution of multiple steps in the project
- Communicate with and supports taskforce/champions of the project and cross functional teams throughout the project
- Support the communication tools and technology required for deployment of programs and/or platform implementations
- Design and deliver webinars, global conference calls, and assists in creating and executing on the education/training plans
- Provide assistance on assessment and selection of projects
- Identify, Determine, and document project deliverables, risks, timelines, and budgets
- Manage issues and risks, with escalation to client management as required by the PMO
- Regular engagement on projects that might involve regulatory reform planning and analysis, business growth strategy, business rationalization and cost savings, and other complex business analysis
- Liaise with cross-functional teams to coordinate tasks in support of short- and long-term initiatives and goals of the team
- Planning and organizing various office functions
- Foster trusted relationships with core stakeholders
- Ensure that customers, internal and external are satisfied with the level of service provided
- Work with the Project Sponsor to confirm the project scope and goals, objectives and business justification, secure program resources (people and budget) and re-iterate the mandate for the project
- Create project plans, track deliverables and dependencies across teams/offices according to
PMO processes and procedures - Lead, monitor and maintain progress of the program plan to ensure delivery of the key stages for all streams and goals within the agreed constraints of time, cost, and quality
- Bachelor's Degree in Business Administration, Computer Science, Industrial Engineering, or a related field is preferred.
- Preferred certifications are PMP, ITIL and/or CAPM
- Current, valid driver's license and reliable transportation.
- Excellent verbal and written communication skills.
- A customer centric; friendly and self-motivated attitude.
- Working in a team environment.
- Able to work some evenings & weekend as per project’s needs.
- In-depth understanding of prevailing project management methods.
- Forethought, with the capacity to identify and minimize risks.
- Ability to detect and capitalize on others' strengths.
- Top-notch supervision, delegation, and capacity development abilities.
- Familiarity with tools and metrics needed to evaluate project performance.
- Ability to perceive and ameliorate conflict and tension.
- Ability to present information and ideas in a concise, well-organized manner.
- Ability to multi-task, prioritize and work in a fast-paced environment.
- Ability to manage time well, meet imposed deadlines and be flexible.
- Quick learner and thinker – able to grasp new concepts.
- Innovative and change-driven with a high sense of urgency.
- Strong, positive, and energized professional presence.
- Ability to maintain composure in stressful situations.
- Demonstrates self-confidence, high levels of energy, enthusiasm, and motivation through actions.
- Always maintain the strictest confidentiality regarding client, guest, and personnel related matters.
- Be highly professional in appearance, character, and conduct.
- Pay attention to detail in terms of content, spelling, and grammar of written correspondence.
- Possess excellent interpersonal and communicative skills and an ability to integrate into all levels of the organization.
- Show high levels of organizational skills and efficiency.
- Possess excellent customer service skills.
- Be able to work under pressure both as part of a team and working on own initiative.
- Be proactive and innovative.
- Computer literate: advanced knowledge of personal computers and various software.
- Fully bilingual English/Spanish
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