Job description

Must-haves

1-2+ years in an IT support role
Experience troubleshooting hardware and software incidents
Basic network understanding, troubleshooting wifi connectivity, understanding of fundamentals such as TCP/IP, DNS, LAN/WAN, etc.
Strong recent experience with que management, working with a ticketing system
Strong communication, eagerness to learn, and customer service skills

Plusses

Experience working in a genius bar, geek squad, etc. (customer service, client facing role)
Experience working in the educational/instructional field, or working in IT at their college
Strong recent experience using ServiceNow as a ticketing system

Day-to-Day

A client is looking for a Jr. Network Specialist to support a school district within Westchester County, NY. This person will be spending 100% of their day doing deskside support. They will be supporting about 300-500 staff members, working directly with executives, teachers, and students in order to resolve tickets and incidents. These tickets will include a large variety of things, including Active Directory support and password resets, network connectivity issues, smartboard support, hardware troubleshooting, imaging labs, deploying chromebooks, completing migrations, projector & printer break fixes, email support, etc. This individual needs to have strong customer service skills and fundamental network experience in order to communicate issues and solutions with the staff they are supporting.

Job Type: Contract

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• White Plains, NY: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Software troubleshooting: 1 year (Required)
• IT service management: 1 year (Preferred)

Work Location: In person

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