Job description

A client of Insight Global is seeking a Jira Align Administrator to join their team. This individual will be supporting the Enterprise rollout of the new platform, Jira Align. The rollout to the Enterprise is still in its pilot phase. The goal of the Jira Align Administrator is to support the strategic rollout/configuration of the tool, expand the capabilities of Jira Align by meeting with the various Product Teams, as well as present and train Teams on Jira Align and its functions.

Requirements:

• Define and manage the rollout of comprehensive/complex workflows (with conditions, validators, and triggered post functions), field configurations, screen schemes, permission schemes, and notification schemes
• Work with the user community to troubleshoot and resolve issues in Jira and Jira Align
• Support the rollout and onboarding of new teams to Jira Align and the integration with Jira
• Recommend and implement best practices in Jira and Jira Align
• Configure, manage, and enhance Jira Align and Jira tools, including native functionality as well as researching, testing, and implementing plugins
• Configure Jira Align and Jira to meet business requirements
• Responsible for helping define best practices and improving methods to benefit the user experience
• Create and maintain technical documentation and user-guides
• Coordinate with Atlassian Support team for issues

Skills:

• Ability to translate business needs into action with Jira
• Ability to dig into Jira Align to understand current state and make recommendations on how the platform can be fully utilized by the organization
• Ability to lead through influence
• Ability to translate data/reporting to Senior Leadership/Product Teams to have meaningful impacts
• Strong communication skills and Business acumen
• Experience with processes, workflows, and boards that support the complexities of managing differing needs of Product Owners, Developers, and Testers across projects, sprints, and teams

Basic Qualifications:

• At least 3+ years of experience supporting Jira
• At least 3+ years of Technology Delivery or System Integration experience
• At least 3+ years of experience working in an Agile environment
• At least 3+ years of experience in supporting software development projects

Preferred Qualifications:

• 2+ year of experience using and/or supporting Jira Align (formerly AgileCraft)
• SAFe certified or other scaled agile frameworks
• 2+ years’ experience using Jira REST APIs for integration with other tools
• 5+ years working with or within large scale development organizations
• 5+ years of experience in a customer facing or technical support roles
• 5+ years working with Agile tools

Job Types: Full-time, Contract

Pay: $65.00 - $75.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Jira Align Administration: 2 years (Required)

Work Location: Remote

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