Job description

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Core Responsibilities:

• Provide Jira administration support to help with managing projects, service desk, and dashboards
• Responsible for creating and organizing new projects, configuring the layout, design, and Workflow of the Jira projects
• Responsible for performing user and group administration on Jira
• Responsible for writing complex JQL queries to create filters, reports, and dashboards for the stakeholders
• Collaborates with stakeholders to gather the requirements of their projects and work on it accordingly
• Perform application and system administration including patching, upgrading, backups,etc.
• Test new features, plug-ins, and upgrades to ensure they are compatible
• Responsible for improving overall Jira security
• Monitor the health and performance of the Jira systems/application and respond to incidents/alerts as they arise and update stakeholders on issue resolution
• Participate in 24/7 on-call rotation; be flexible to work on nights and weekends, variable schedule, and over time as necessary
• Perform other duties as assigned

Qualifications

Qualification:

• Bachelor’s degree is preferred or equivalent experience
• 2+ years of experience administering Jira
• Jira admin certification is a plus
• Linux/Unix Administration experience is a plus
• Strong analysis and communication (both written and oral) skills are required
• Ability to multitask, prioritize tasks, and handle pressure well in a fast-paced environment
• Must be a team player

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at usrc@tiktok.com.
Job Information
The base salary range for this position in the selected city is $102400 - $244800 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:

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We cover 100% premium coverage for employee medical insurance, 80% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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