Job description

YOUR ROLE: Under the supervision of the Director of Vocational Services, the Janitorial Business Services Manager provides overall leadership & management to the janitorial services arm of Hire-Ability. A primary focus of the position is managing personnel & services/contracts, coordinating with service sites, managing administrative operations, and ensuring all OSHA/safety regulations are met.

Essential Job Duties include, but are not limited to:

• Manage and oversee the administrative and programmatic operations of the janitorial services program. Monitor and direct the day-to-day operations in compliance with RAMS policies & procedures and program requirements, as well as SF Department of Public Health – Behavioral Health Services standards, ensuring strong performance outcomes, employee involvement & empowerment, and meeting all performance & contracted objectives.
• Provide direct oversight & supervision of the Environmental Services Manager and Administrative Assistant positions, overall leadership & management of the employees of the janitorial services, and make decisions in regards to direct management & supervision of program staff. Serve as a member of the Hire-Ability Management Team.
• Conduct personnel management practices such as: recruitment, staff orientation & training, staff scheduling & coverage, facilitating staff meetings, assessing & facilitating staff’s professional development, disciplining & managing staff performance, conducting & supporting staff performance appraisals, and exit & termination procedures. Support the professional development of program staff by proactively developing and/or promoting opportunities for training and learning.
• Act as point person and build collaborative relationships with all Janitorial customers and vendors. Develop and maintain clear, open, timely, cooperative, and diplomatic communications and working relations with all partner agencies and vendors.
• Work with program staff in budget control and purchasing of program supplies. Manage and maintain accurate supply purchasing & payment processes, inventory control, and program’s financial- and contract-related documentation.
• Track employee attendance and work in collaboration with Administrative Assistant in processing timesheets of employees, inputting and submitting timecards correctly and on time, and coordinating distribution of paychecks.
• Enforce staff and program compliance in accordance to policies & procedures set forth by RAMS, SF Department of Public Health, and other oversight entities (CARF, OSHA, etc.). Provide leadership with OSHA, health & safety, and janitorial practices, including maintaining sites’ upkeep to the standards required by RAMS and funding stakeholders, and assisting in further developing safety procedures, training, and operations manuals/materials.
• Contribute to programmatic strategic planning & development and risk management processes.
• Assist in establishing and monitoring implementation of program policies & procedures ensuring compliance to ethical, professional, and legal standards and regulations.
• Contribute to the development of and monitoring implementation of quality standards for program; Develop standardized methods for services/operations.
• Drive to various job sites.

Minimum Required Qualifications:

• Associate’s degree from an accredited institution, or management certification
• Five or more years of experience in administrative, operations, or similar activities
• Two or more years of experience in management and/or supervision
• Valid CA Drivers License

Other Preferred Qualifications:

• Bachelor’s degree from an accredited institution preferred
• Familiarity with concepts and modalities of organizational development and strategic planning
• Strong computer skills and knowledge/experience working with various computer programs including MS Office Suite (e.g. Word, Excel, Outlook, PowerPoint) and Google Suite
• Exceptional organizational skills with reliability and consistency in work performance, strong problem solving abilities and resourcefulness, as well as ability to multi-task with the capability to learn quickly and integrate efficiently
• Strong interpersonal and communication skills, both verbally and in writing, and ability to work effectively, function independently, and interact professionally with a diverse, multicultural, and interdisciplinary staff of all levels
• Ability to present feedback in a positive and empowering manner
• Ability to maintain confidentiality within and outside the agency regarding all data and information exposed to through working in this position
• Familiarity with behavioral/mental health and counseling strategies, including the philosophy of care, levels of care for clinical services, and the delivery of such services, preferred
• Familiarity with the San Francisco community resources/services (may include health, behavioral/mental health, substance abuse, vocational, housing, etc.), preferred
• Strong commitment to the philosophy, goals, & mission of RAMS, including providing culturally competent mental/behavioral healthcare services in a community setting
• Commitment to engaging in professional development activities such as trainings, continuing education seminars, case conferences, and reviewing up-to-date material, etc.
• Bilingual ability in Spanish, Cantonese or Mandarin, preferred

ABOUT RAMS HIRE-ABILITY: Hire-Ability is the award winning vocational services program of RAMS, in partnership with San Francisco Department of Public Health-Community Behavioral Health Services, California State Department of Rehabilitation, and other private businesses, which serves the San Francisco Bay Area community by connecting employers with trained, assessed, and pre-qualified employees. Hire-Ability provides quality & culturally competent vocational rehabilitation, training, and support services to adults with behavioral health conditions and/or mental health disabilities. Program services include: Vocational Assessment; Basic Job Skills Training; On-the-Job Training; Work Adjustment; Situational Assessment; Job Development; Placement & Retention; and Job Coaching. The Hire-Ability program components include: Employee Development, Employment Services, Vocational IT Computer Skills Training, Janitorial Training, Employment, & Services, and Clerical/Administrative Support Training, Employment, & Services. Hire-Ability also features Café Phoenix, a reputable and well-reviewed client-run café that also serves as one of the on-the-job vocational assessment sites. The Vocational IT Program provides time-limited paid part-time work experience and on-the-job training to program participants learning about end-user/customer support, desktop & hardware repair & maintenance, and software support.

ABOUT RAMS: Richmond Area Multi-Services is a private, non-profit mental health agency that is committed to advocating for and providing community based, culturally-competent, and consumer-guided comprehensive services, with an emphasis on serving Asian & Pacific Islander Americans. Founded in San Francisco's Richmond District in 1974, our agency offers comprehensive services that aim to meet the behavioral health, social, vocational, and educational needs of the diverse community of the San Francisco.

RAMS is recognized by the local and national social service community as having expertise in providing culturally competent mental health services to the underserved, with expertise in working with the Asian & Pacific Islander (A&PI) and Russian-speaking populations. The agency has received numerous awards for culturally competent service delivery, clinical training, employment of people with disability, and community leadership.

CHECK US OUT AT WWW.RAMSINC.ORG

Why work at RAMS?We offer our employees competitive benefits, social and professional development opportunities, and other discount, support, and recognition programs. RAMS was awarded & honored by the Mental Health Board of San Francisco for its Exceptional Programs and People, for creating and fostering a healthy workplace for employees.

Job Type: Full-time

Pay: $87,360.00 - $104,312.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• San Francisco, CA 94118: Reliably commute or planning to relocate before starting work (Required)

Experience:

• administrative or operations: 5 years (Required)
• management: 2 years (Required)

Work Location: One location

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