Intelligent Technical Solutions is a managed service provider who’s been in business for over 15 years. With more than 100 team members in Nevada, California, Chicago, Arizona, India, and the Philippines, we serve some of Southwest’s and Chicago Metropolitan area's finest companies, with industries including architecture, finance, law, medicine, and manufacturing. We’ve been repeatedly noticed by our peers as one of the fastest- growing managed service providers and small businesses in the country.

Duties and Responsibilities

• Provide a superior user experience during each interaction with the client, whether communicating with them by phone, chat over their workstation, or email.
• Diagnose, document and resolve technical issues within the employee’s level of experience and knowledge.
• Use internal and external knowledge bases and resources to research issues independently, including vetting of external sources to ensure accuracy of data.
• Escalate issues outside the technician’s level of knowledge and experience, including most server and networking issues, as appropriate and after completing as much troubleshooting as possible.
• Work with your team interactively to brainstorm, share ideas, and gain knowledge to help obtain resolution for more complicated client issues.

A Level 1 Technician is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues which involves networking or server access
• Workstation hardware diagnostics, troubleshooting and replacement of field-serviceable parts.
• Printer issues which involves networking or server access
• Standard business application issues (Office, etc.) which involves networking or server access

Compensation:

Pay rates starts at $16.05/hour and vary by experience and location.

Requirements

• A very strong cultural fit with the ITS way.
• A deep passion and love for technology.
• A strong understanding of client service concepts.
• A desire to learn.
• A valid driver's license and vehicle that you can use for traveling to and from clients' office and our office.

Benefits

• Paid US Holiday
• Paid Time Off
• Comprehensive Health Plans
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Retirement Security
• Health & Wellness Program