Job description

The client is seeking a candidate who will:

• Install and configure hardware and software
• Respond to tickets in accordance with SLA guidelines
• Record, track, and document the help desk request problem-solving process including actions taken through to the final resolution
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Assist in AV setups as needed for meetings
• Responsible for troubleshooting o365 and submitting tickets to DPH through portal
• Assist new hire training for basic IT needs.
• Set up new workstations for users (deploying equipment, checking over account setups).
• Heavy use of Windows and Mac OS devices
• Assist network engineers with the installation, configuration and ongoing support of software , computers and applications Installation for various computer applications and programs
• Create and update documentation
• Create documentation for staff for training purposes
• Resolve Tier 1 support tickets

Job Types: Full-time, Contract, Temporary

Pay: $29.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Atlanta, GA: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Can you work on a W2 or 1099?
• What is your desired contracted hourly rate?

Education:

• Bachelor's (Preferred)

Experience:

• Installing and configuring operating systems: 2 years (Preferred)
• Networked and local printers, and business applications: 2 years (Preferred)
• User administration and bug fixing: 2 years (Preferred)
• Handling Technical Service Tickets: 2 years (Preferred)
• Active Directory: 2 years (Preferred)

License/Certification:

• A+ and Net+ Certification (Preferred)

Work Location: In person

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