Job description

The IT Support Technician is our first line of defense against issues pertaining to software, hardware, accounts, licensing, permissions, and much more. They are the gatekeepers of the ticketing system and will swiftly answer the call for help.

About the Role: You will use your advanced critical thinking and research skills to:

• Troubleshoot software, hardware, application, network and/or server related problems
• Manage requests for technical assistance via telephone, remote assistance, in person, or through tickets while escalating more complex issues to the appropriate personnel
• Try to resolve all issues on the first call, and if not, follow up with the user until all their concerns are addressed.

About You: The ideal candidate will have the following skills and experience:

• Must have strong understanding of basic networking fundamentals (such as TCP/IP concepts, DHCP, DNS, VPN, etc.)
• Must have excellent written and verbal communication skills
• Top notch customer service skills
• Drive / Initiative to learn with an open mind
• Active knowledge of current Windows environments and Apple iOS
• Active knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access); Office365 and experience with Power Apps are a plus.
• Active knowledge or experience using Mobile Device Management systems (ie Meraki Systems Manager, AirWatch, etc)
• Active knowledge or experience using Ticketing systems (ZenDesk, FreshServce, ServiceNOW, etc.)
• Experience and working knowledge of Active Directory
• Experience with teleconferencing and VOIP Systems (Zoom, Slack, Microsoft Teams, etc.)
• Ability to work fluidly and effectively with company departments as needed to resolve unspecified issues as they arise.
• Maintain a positive work attitude
• Self Sufficient and highly organized
• AWS or Azure experience is a plus

Physical Requirements & Work Environment

• Requires remaining in the seated position for prolonged periods of time
• Requires lifting up 20lb
• Requires repetitive motion of hands
• Clarity of vision at 20 inches or less

Minimum Education and Experience:

• High School Diploma or equivalent
• 1-2 Years Experience
• Technical Certifications Preferred (A+, Network +, MCSE, etc.)
• A.S. in Computer Science, Networking, or related field preferred

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Long Beach, CA 90815: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have active knowledge or experience using Ticketing systems (ZenDesk, FreshServce, ServiceNOW, etc.)?
• Do you have experience with teleconferencing and VOIP Systems (Zoom, Slack, Microsoft Teams, etc.)?
• Do you have experience with Microsoft Office Suite (Word, Excel, PowerPoint, Access); Office365 and experience with Power Apps?

Experience:

• Active Directory: 1 year (Preferred)
• Mobile Device Management systems: 1 year (Preferred)

Work Location: One location

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