Job description
IT Support Technician
Location: Jupiter, FL - Onsite position.
Salary $55k to $70k plus benefits.
Job Summary:
Under the supervision of the Sr. Manager, Information Technology, the Computer Support Technician ensures the proper functioning of computer hardware and software.
Responsibilities:
Location: Jupiter, FL - Onsite position.
Salary $55k to $70k plus benefits.
Job Summary:
Under the supervision of the Sr. Manager, Information Technology, the Computer Support Technician ensures the proper functioning of computer hardware and software.
Responsibilities:
- Ensure our technologies are accessible and equipped with up-to-date hardware and software.
- Provide support to employees at our various locations in Canada and the United States in person or remotely.
- Troubleshooting our hardware, software, and network operating systems.
- Be able to respond quickly to critical issues.
- Learn and know all company hardware and software.
- Install, upgrade, and evolve hardware and software.
- Be able to examine or replace parts on computers.
- Provide guidance to new users on existing technologies.
- Train new users on our existing and future technologies.
- Active Directory Management.
- File Server Management.
- Maintain inventory of computer equipment and licenses including maintenance contracts.
- Document outages and troubleshoot issues.
- Perform other related duties as required during or outside regular working hours.
- Be able to travel as needed to do work at other sites.
- Cyber Security
- Ensure that antiviruses and anti-malware are installed and updated on all computers.
- Ensure that no user is an administrator of their computer.
- Ensure all operating systems are at the right version, supported and patched automatically.
- Ensure that no illegitimate software is installed on computers.
Experience/Requirements:
- Associate Degree or higher in Computer Technology/Science
- 2 to 3 years of experience as an IT Support Technician
- Microsoft and Windows including Active Directory
- Microsoft Office 365Experience with ERP systems
- Computer hardware, system software
- Computer troubleshooting
- Cyber Security
- Internet and email software
- Analysis and problem-solving skills
- Fast and efficient decision-making
- Good written and verbal communication
- Good listening skills
- Good time management
- Knowledge of routers and switches
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