IT Support Specialist I

University of North Texas at Dallas
Full Time
Dallas, TX
Posted
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Job description

UNT System Overview
Welcome to the University of North Texas System. UNT System includes the University of North Texas in Denton, the University of North Texas at Dallas and the University of North Texas Health Science Center in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity through education. We are growing with the DFW region, enrolling a record 47,000+ students across our system and awarding nearly 12,000 degrees each year.

Posting Title
IT Support Specialist I

Department
DAL-Office of Information Tech-530003

Job Location
Downtown Dallas

Full Time/Part Time
Full-Time

Retirement Eligibility
TRS Eligible

Additional Retirement Information
For more information on retirement plan options, please visit https://hr.untsystem.edu/benefits/retirement-plans/index.php.

Salary Information
Commensurate with experience

Department Summary
The mission of the information and technology department is to provide leadership in information and learning technologies by deploying secure and accurate infrastructures. We achieve this by developing effective and reliable information systems and excellent support services by partnering with our constituents to ensure technology resources are applied effectively and efficiently which increase quality and access for the university community.

Position Overview
This position is responsible for working with UNT Dallas OIT and UNT System IT Shared Services and directly supports the UNT Dallas College of Law to assist in developing and
operating computing hardware and software support, communications networks, and related technologies in academic or administrative environments. This position reports to the
Associate Director of IT Support.

Additional Posting Details

Minimum Qualifications

Associate’s Degree in related field and two (2) years of work experience in computing, information systems, or related field; or any equivalent combination of education, training, and experience.



Knowledge, Skills and Abilities
  • Proficient understanding of relational database, client-server concepts, and computer programming.
  • Basic knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
  • Good oral and written communications skills.
  • Ability to operate computer keyboards and to install computer hardware.
  • Ability to assimilate, retain and utilize technical and applications-oriented information.
  • Ability to establish and maintain effective working relationships.
  • Knowledge of safety and security precautions appropriate to work performed.


Preferred Qualifications
Associate’s Degree in a related field and two (2) years of work experience in computing, information systems, or related field; or any equivalent combination of education, training, and
experience.
experience.

Required License / Registration / Certification

Work Schedule
Mon. – Fri., 8am-5pm

Driving University Vehicle
No

Security Sensitive
This is a security sensitive position.

EEO Statement

The University of North Texas System and its component institutions are committed to equal opportunity and comply with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University of North Texas System and its component institutions do not discriminate on the basis of race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, and employment practices.



Classification Title
IT Support Specialist I

Physical Requirements
Carrying, Lifting up to 25 pounds, Pulling , Pushing, Reaching, Sitting, Standing, Walking, Writing, Grasp, Talk or Hear

Job Duties

o
Manages helpdesk; tracks all helpdesk activities through work tracking system; assesses helpdesk effectiveness and identifies and implements improvements; and ensures helpdesk staff are well trained in customer service principles and employs those principles when working with customers.

o
Manages general access lab day-to-day operations; maintains lab supplies at appropriate levels; manages staff; ensures lab staff is up to date with policies and procedures and ensures lab staff are well trained in customer service principles and employs those principles when working with customers; and identifies needs and coordinates or administers technical training for lab staff.

o
Manages video conference room coordinator staff.

o
Provides accessible training for: advanced training on select instructional equipment; basic training on fundamental application software multiples times per semester interval; advanced training on select software applications; and effective self-paced training to accommodate users.

o
Maintains up-to-date knowledge of appropriate user services trends to support the University mission.

o
Hires and supervises student employees for room coordinator staff.

o
Provides effective advice and recommendations to the Director of Information Technology.

Posting Detail Information

Posting Number
S4896P

Position End Date (if temporary)

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