Job description
The IT Support specialist is responsible for ensuring that all technical company software and hardware is functioning optimally. This role will provide internal support and customer service on both hardware and software. This role will be responsible for troubleshooting and working with the IT Manager to advise on solutions.
Major Areas of Responsibility:
- Diagnose and resolve technical hardware and software issues
- Handle all technical support cases
- Assess compatibility of new programs with existing programs
- Assist in improvements by evaluating objectives, specifications, and proposed changes to make informed recommendations
- Prepare technical reference material that can be used by internal users.
- Consult with IT Manager and other departments as needed
- Train end users in hardware functionality and software programs
- Resolve logged errors in a timely manner
- Monitor hardware, software, and system performance metrics
- Other duties as assigned
Requirements:
- Minimum high-school diploma; Associates Degree in Computer Science preferred
- Minimum of 1-3 years’ experience in similar role
- Working knowledge of fundamental operations of relevant software, hardware, and other equipment
- Proficient with Microsoft Office and Microsoft Access
- ERP Experience, Epicor preferred
Physical Requirements:
- Ability to push/pull up to 50 lbs
- Ability to sit/stand for long periods of time
- Ability to bend and reach
THIS IS AN ONSITE POSITION, REMOTE/HYBRID NOT AVAILABLE.
NO AGENCIES.
PI201499635
www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.