Job description

IT Support Level I

Interborough Developmental and Consultation Center a licensed outpatient Mental Health nonprofit organization under Article 31 of the Mental Health Law is seeking a highly qualify IT Support Level I

Interborough has 5 licensed clinics in Flatbush, Crown Heights, Williamsburg, Canarsie and Coney Island, as well as licensed school based clinics located in Bedford Stuyvesant, Canarsie, Crown Heights, and downtown Brooklyn and an array of behavioral services through multiples contracts with New York City, New York State and SAMHSA.

Job Responsibilities:

Provide technical support to users by researching and answering questions; troubleshooting problems, maintaining workstations and LAN performance. Travel to our clinics located throughout the borough is required as needed.

• Responding to client support tickets both from the office and on-site.
• Check/install anti-virus software on all computers.
• Monitor phone systems.
• Troubleshooting printer issues.
• Reporting on production activities.
• Report and assist with random inventory audits on in house software.
• Scanning and inventorying all in house equipment.
• Assist with set-up new hires with log-in, email (Google Workspace, Outlook 2010/2019) and phone extension.
• Assist with identifying areas for improvement.
• Other duties as assigned.

Skills & Qualifications

• Microsoft Office Suite 2010/2019
• Thorough knowledge of Windows 10 operating system, OSX, networking, hardware and software.
• Knowledge of Active Directory, VBA scripting and Windows 2016/2019 server (SQL/MS Access DB) will be a plus.
• Problem Solving Skills
• The ability to explain problems and solutions clearly to non-technical users
• A patient and methodical approach
• Awareness of health and safety
• Self-motivated
• Ability to plan, manage time according to schedules, arid provide status updates as required
• Ability to quickly learn new tools and resolve issues using all available resources
• Strong interpersonal skills and ability to work well in a team environment

Education: College Degree relative to field

Interborough offers comprehensive compensation and benefits

• Competitive salary commensurable with experience
• Medical Insurance
• Up to 3% 401k Profit Sharing plan automatic contribution for eligible employees
• 401k Additional 4% match of your contribution from your salary
• Paid time off (PTO)

Salary Range: $40, 000 -$60,000 commensurable with experience

Job Type: Full-time

Interborough Developmental and Consultation Center, Inc. an Equal Employment Opportunity Employer

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

Education:

• Bachelor's (Preferred)

Experience:

• Windows 10 operating system: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location: Multiple Locations

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