Job description

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

Do you enjoy IT? Do you have experience working with international clients and/or international companies with helpdesk and troubleshooting and repairing hardware and software?

The IT Support Specialist will be responsible for maintaining and supporting the end-user desktop and mobile environments including network devices, desktop and laptop PC’s, printers, O365, and Active Directory services. This role will plan and deploy store level network infrastructure, desktop devices, and printers as required for migrations or new service locations. This role will also serve as an escalation point for the Help Desk and will participate in the afterhours / on-call support rotation schedule. Must demonstrate the ability to work well with a minimal amount of supervision while possessing working knowledge of and experience with computer hardware, software, and peripheral devices in a diverse environment.

Required Certifications and Skills:

• Two years' minimum experience installing, troubleshooting and repairing hardware and software on Windows-based desktops and laptops
• Highly organized self-starter with strong capacity for critical thinking, engagement, and responsive communication
• Positive attitude with our team, our customers, and our business
• Exceptional customer support and communication skills, both verbal and written
• Experience with working with international clients and/or international companies
• Bi-lingual in English/Japanese

WHAT YOU WILL BE DOING:

• Install, move, add, change, troubleshoot, and repair assets such as desktops, laptops, printers, scanners, basic network gear, and peripheral IT equipment
• Install, configure and troubleshoot Windows desktop operating systems such as Windows 10
• Take ownership of Level 1 customer requests and incidents, resolving on-site or through remote support to satisfaction and within established SLAs
• Configure workstations and laptops to operate within an enterprise environment to include network and application configuration, while adhering to security standards
• Perform and validate data backup and restoration processes for the enterprise
• Interact with other team members on identifying areas to improve administration and customer service
• Create and update documentation pertaining to technical processes and workflows

Desired Certifications and Skills:

• Technical certifications in the desired technologies: A+, N+, MCP, MCDST, O365/Exchange
• Two years’ minimum experience in a technical support role with Active Directory, DFS, DNS, DHCP, GPO’s, Windows Desktop Operating Systems
• Two years’ minimum experience understanding Exchange and/or O365 technologies in a public, private or hybrid topologies
• Two years’ minimum experience working with WAN/LAN/Cloud network technologies and infrastructure devices (i.e. Routers, Switches, Firewalls, VoIP – Cisco, WatchGuard, etc.)
• Possess a solid understanding of IP networking, mobile device support
• Proven assessment, design, planning

WHY YOU’LL LOVE IT HERE

• Competitive compensation, DOE
• Daytime shift with great hours!
• Our collaborative culture
• Competitive benefits package, including: Health, Dental and Vision
• Opportunity to enroll in our 401k program (With Employer Matching)
• Employee Assistance Program (EAP)
• Paid time off

#CORP

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

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