FirstCarbon Solutions (FCS), an ADEC Innovation, is focused on improving the world we live in. It's our goal to improve the lives of all the people we work with, whether they are clients, partners, or colleagues. Come join our team of amazing professionals dedicated to making the world a better place!

FirstCarbon Solutions is searching for an IT Specialist / Help Desk II to be the subject matter expert to serve as the in-house IT Specialist. This role will coordinate and provide support for all software, hardware, and networks for the US ADEC companies. Must coordinate between the company and external vendors / contractors about IT-related infrastructure and development; as well as consult with department on networking issues that may come up and advise about potential fixes or efficiency controls. Bachelor’s Degree in Information Technology, Computer Science or related field required Industry certifications and memberships a plus Excellent IT, communication, leadership and management skills Ability to fill multiple roles simultaneously Proven track record of maintaining IT structural integrity Have working knowledge of network security structures, ISO, etc. as well as state and federal legal requirements for the protection of privacy and network security. Able to understand contract security requirements as needed to meet customer needs. Coordination with staff, schedules and management.

Provides training and mentoring to all staff. Able to manage WAN, LAN, SAN, and EDI computer platforms, while looking for ways to grow networks in a cost-effective way to meet future needs. Highly proficient in Microsoft 365 and AWS is required.

The IT Associate will be looked to ensure that adequate resources are available to implement approved programs and policies, as well as provide policy recommendations for network security, equipment usage, network limitations, end-user processes and remote connections.

The IT Associate should be able to co-management complex company projects, develop innovative network troubleshooting methods, and determine the rationale and methods for upgrading company network software programs each time an update is released. This role will report to Regional IT Manager.

Duties and Responsibilities

• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands
• Manage daily operations of the IT department
• Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
• Coordinate the needs of in-house and remote employees, vendors and contractors
• Protect customer data from outside infiltration through encryption, secure data storage and other necessary means
• Assist with the installation of new hardware and software and help train employees on its use
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Draft and/or administer disaster plans

Skills

• Excellent communication skills with all levels within the company
• Strong project management and process skills
• Ability to be the “face” of the IT department with patience, understanding and professionalism
• Excellent analytical and problem-solving skills required
• Strong work ethics
• Solid attention to detail skills

Education and Experience

• BA Degree in Computer Science, Information Science ore related field or equivalent experience preferred.
• Proficient in AWS
• Advanced knowledge of Microsoft 365 suite
• Progressive working knowledge of systems and networking software, hardware, and networking protocols
• Experience with scripting and automation tools
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols
• Experience maintaining, troubleshooting, building Windows Servers 2008-2019 & Linux Servers

Work Environment

The position operates in a dynamic and highly collaborative work environment. While this role may largely be conducted remotely, as-needed in-office project work will be required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear; have hand/finger dexterity; and reach with hands and arms. The employee will spend extended periods of time in front of a computer/laptop. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Compliance with all ADECi & FCS Travel and Workspace Policies that align with the CDC, local, state, and federal guidelines must be followed and upheld.

Diversity and respect are fundamental. Fundamental to our teams. Fundamental to our clients. Fundamental to the communities we serve and live in. Fundamental to the landscapes we work within. We need you and your unique talents, history, and background to become the Company we aspire to be. We insist upon a culture of common respect, expect transparency, and celebrate the fundamental value and dignity of all individuals. Our mutual equality as humans is the path to diverse and innovative collaboration. We cultivate integrity, driving us to growth, and allowing us to achieve more together than we could ever hope to as individuals.