We’re not like most. We don’t just overcome obstacles – we don’t see them. Instead, we see the potential in every person, and every situation. We don’t wait for opportunity to appear – we create it. Meet ASM. A company that has been searching for people just like you.

Who is ASM?

ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have over 3,800 employees based in 14 countries, including Belgium, Japan, Netherlands, South Korea, Singapore, Taiwan and United States. Together we work to develop Epitaxy, ALD, PEALD, Vertical Furnaces and PECVD thin-film deposition technologies for our customers. Our goal is to remain an industry leader by being ahead of what’s next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful.

ASM, an inclusive workplace

We at ASM are a truly global organization that works diligently with an open-mind in all areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, and that is how we will continue to succeed. We are an equal opportunity employer and value diversity. We recognize and value the differences between individuals, including gender, ethnicity, religious beliefs, sexual orientation, knowledge and experience, work background, age, skills, amongst others. Recruiting and developing a diverse workforce provides a wide range of perspectives. This enables a culture of continuously exploring and adopting new technological ideas and innovations, and it also enables us to deliver excellent products and service to our clients.

Reporting to the Regional US IT Manager, the position serves as the IT Specialist to provide delivery of IT services and support to ASM US employees. This position will require the employee to maintain a stable, cost effective and secure IT environment, and support modernization of technology to meet the business demands. The position will require installation, configuration, and maintenance of organization's desktop systems. Ensures reliable safe and continuous user support of the office technology utilized at ASM. Performs a variety of tasks including troubleshooting desktop and phone connectivity issues. Relies on experience and judgment to plan and accomplish goals. Works under immediate supervision. A certain degree of creativity and flexibility is required. Maintain a cohesive and reliable information technology infrastructure supporting some business and mainly office applications. Support global connectivity for business information users and develop and provide solutions to enable that environment. Responsible for the successful user deployment and implementation of desktop technology achieving the above stated goals.

Responsibilities

• Working and collaborating in a team environment to solve problems and work on projects.
• Diagnoses system hardware, software, and operator problems. Recommends or performs remedial actions based on knowledge of system operation. Document all procedures related to day-to-day operations.
• Install, configure, and maintain organization’s desktop systems.
• Focus on break fix for hardware/software and ensuring customer satisfaction.
• Ensure a reliable safe and continuous user support of the office technology utilized at ASM.
• Perform a variety of tasks including troubleshooting desktop and phone connectivity issues. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
• Management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.
• Maintain a cohesive and reliable information technology infrastructure supporting some business and mainly office applications.
• Support global connectivity for business information users and develop and provide solutions to enable that environment.
• Responsible for the successful user deployment and implementation of desktop technology achieving the above stated goals.
• Participate in day-to-day operations and ensure Service Level Agreement/Service Level Objectives are met.
• Contributes to the development and review of the systems capability strategy to meet business requirements.
• Develops, reviews, implement and support solutions to ensure systems and processes align with the Global IT strategy.
• Develops and evaluates innovative ideas to assess value added, impact, risks, challenges, opportunities, and benefits for the organization.
• Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
• Creating and maintaining standard operating procedures (SOPs).
• Responsible for effective e-mail communications and ability to create and maintain basic documents/records, including: contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, handling standard facilities administration requests.
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Administrative duties assigned as required.
• Must be able to lift to 25 pounds.

Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent experience.
• A+ (Plus) Certification required.
• ITIL Certification preferred.
• Five + years of progressive experience in IT with a focus on help desk/user support, troubleshooting of internal systems, infrastructure troubleshooting, and vendor management.
• 1-2 years of experience interacting with end users demonstrating excellent customer focus.
• Experience working in the high-tech industry with multiple Global locations is desirable.
• Experience in configuring and maintaining network/mobile phone inventory and patch management support for hardware and software is desirable.

Skills

• Intermediate knowledge on troubleshooting and resolving issues with desktop, server, applications, and database systems.
• Strong sense of urgency, good follow-up and customer service skills.
• Strong analytical and problem-solving skills.
• Excellent communication (oral, written, verbal, presentation), interpersonal and consultative skills.

This description is intended to identify the major type and level of duties/responsibilities and may not set forth all aspects of the job. Additional duties may be assigned and content may be modified as needed. ASM is an equal opportunity employer.

From the very start of the semiconductor industry to the present day, we’ve been technology leaders who have pioneered innovation and brought new processes into mainstream manufacturing. We are collaborating, creating, and delivering on our vision – a shared vision to drive innovation with new technologies and delivering excellence with dependable products. By doing this, we’ll create new possibilities for everyone to understand, create and share more of what they love.

Join us on our journey to unleash the Power of An Open Mind. Be part of our exciting future and apply today!

www.asm.com/en/careers