Job description

Final determination of a successful candidate’s starting pay will vary based on a number of factors, including market location and may vary depending on job-related knowledge, skills, education and experience. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. Our compensation reflects the cost of labor across several US geographic markets.

WHO WE ARE

It all started in 1983 as a small insurance agency, today we insure over 50,000 vehicles with thousands of satisfied customers.

Currently, we are one of the largest providers of commercial transportation insurance in the nation. We understand what it takes to keep you on the road; our staff has over 75 years of combined experience insuring cabs, limos, ambulances and other transportation network companies. We continuously work to provide the coverage you need at prices you can afford

THE IT TEAM
Our projects may be complex, but our approach is simple: We build great things and we do it with great people. Using well-designed processes and controls, integrating smart and reliable solutions, and providing access to the information needed, our IT Team comprised of seasoned and experienced professionals, enable the success of the organization. We do this while minimizing operational and financial impact.

ABOUT THE ROLE
We are seeking an individual who will provide technical support to all employees and insured facing problems related to hardware, software, and networking. Their job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting IT issues. This position will provide IT support by serving as the first point of contact for internal customers seeking technical assistance over the phone or email. This person will focus on directing the issue(s) to appropriate resources and escalate situations requiring urgent attention.

ABOUT YOU
You are an experienced professional with a full understanding of technical standards, principles, theories, concepts, and techniques. While you have a strong working knowledge of computer systems, hardware peripherals, and software, you bring a willingness to learn new technologies. Your experience includes PC’s, a good understanding of Microsoft O365 Products, Windows 10, MAC OS and IOS. In addition to your technical expertise, you bring a wide range of skills including problem-solving, analytical, and communication skills.

WHAT YOU WILL GAIN
As a IT Technician, you will have the opportunity to integrate your knowledge and expertise into the current processes and procedures of the ABI Team. You will actively practice one of our core values, Innovation, by implementing creative solutions and providing exceptional support to internal customers. Whether it be one-on-one support in person or remote technical assistance, you will make a direct impact on employee productivity and effectiveness across the organization. At ABI, you will be part of an environment where employees feel that their contributions truly matter—and you will be part of making that happen.

MINIMUM QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High school diploma or GED required. BA/BS degree, preferred.

Licensure/Certifications: May require certification in assigned area.

Experience: Three (3) years of relevant experience required

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Westlake Village, CA 91361: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT service management: 2 years (Preferred)

Work Location: In person

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