IT Service Desk Specialist

Full Time
Omaha, NE 68137
Posted
Job description
Overview:
  • With training and supervision, the Desktop Support Analyst I will be responsible for providing Tier 0 and Tier 1 support for systems, applications, telecom and network issues by troubleshooting and resolving problems for work at home call center associates. Responds to and logs issues in a timely manner based on the impact of the issue. Troubleshoots and resolves issues in collaboration with internal teams, escalating as needed to resolve problem. Responds to and resolves minor incidents and auto-generated service desk incidents with supervision. Investigates, diagnoses, and resolves technical and customer service-related questions by performing the following duties:
Purpose of this Position:
  • Troubleshoots and resolves problems with software and hardware in a service desk and desk side support environment.
  • Installs new hardware and software products as required and provides end-user training after installation.
  • Moves and reconfigure equipment, assists in tracking PC inventory and serves as a resource for user training. Completes other duties and projects as required.
  • Supports PC and MAC operations for all OS facilities nationwide.
Knowledge, Skills and Abilities:
  • 4-year college degree in IT preferred.
  • Extensive knowledge of computer hardware and software including Windows 7, 8, 10; MS office products, MAC OSX.
  • Effective communication skills.
  • Rotational on-call schedule;
Schedule Requirements:
  • Please plan to work approximately 40 hours per week.
Special Note:
  • Military Veterans and their spouses are encouraged to apply.

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