Job description

Pomeroy is currently looking for a Senior level IT Service Delivery Manager. This position will work onsite with our client located in Henderson, NV. Our client is a leader in the clothing industry. This is a full time direct hire opportunity. The main responsibility of this position is managing a variety of IT services. Looking for experience with Warehouse Management Systems or something similar.

OPERATIONS & DELIVERY:

• Customer support: Provide facility leadership and associates with information technology support services, including on-site departmental consulting; review and institute cost analysis studies, communicate about overall project schedule, specific status updates for major projects and technical support/enhancements of facility applications. Maintain SLA for systems support and floor support.
• Software programming and development: Oversee the development and implementation of software applications to meet client needs. Coordinate conversion testing, system upgrades, and production cutover of new application methods. Perform and coordinate post-installation validation.
• Software installation and maintenance: Coordinate with service providers and facility management.
• Hardware maintenance and troubleshooting: Hardware development and installation: Coordinate efforts for software and hardware installation to achieve facility goals.
• Determine the type of maintenance and troubleshooting needs for services, negotiate contracts with vendors to provide services and oversee internal units that provide services.
• Network infrastructure: Oversee the design and evaluation of information technology systems and architecture in area of responsibility.
• Management: Manage hourly technicians and other departmental or matrixed staff. Explain overall departmental direction to staff and assess staff contributions to that direction.
• Project management: Assess need for project teams, establish teams based on mission, determine leadership and evaluate results; coordinate direction among teams.
• Resource management (budget, equipment): Allocate technology resources and account for their usage. Apply resources to meet facility goals and to provide best benefits within resource availability.
• Personally manage, coach and train warehouse IT support team leading them to achieve a stronger knowledge of the business and warehouse applications.
• Training and instruction: Coordinate training programs, assess plans for training programs, meet with facility representatives to ensure that proper training is scheduled, and oversee the development of training programs.
• Skill development - maintaining currency and forecasting: Maintain understanding of major management and technology trends and integrate with organizational needs and direction.

EDUCATION:

• Bachelor's degree and eight years of experience in information technology field, Master's and six years, or combination of education and experience equal to twelve years.
• Broad understanding of both management and technical problems and solutions with ability to implement most advanced solutions.
• Bachelor’s degree or equivalent work experience
• Good understanding of stakeholder priorities and goals

SKILLS:

• Broad knowledge in area of expertise, from underlying principles to highest level of implementation and ability to apply those skills.
• Comprehensive information technology and management skills
• Experience with Material Handling Systems and PLC and PC based controls
• Technical experience with packaged WMS systems Manhattan and JDA (Red Prairie)

For over 35 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.

Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a competitive differentiator and the key to delivering digital transformation and better business outcomes.

It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.

We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do.

We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.

Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.

Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services.1

And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.

“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.

Job Types: Full-time, Contract

Pay: $150,000.00 - $160,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Henderson, NV 89052: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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