SUPER73 is seeking an IT Manager to join our team. You will get exposed to new types of skills, responsibilities, topics, and collaborators on a regular basis. In return, we ask that you leverage these abilities to work on important initiatives whose outcomes can affect the trajectory of the company. The IT Manager is responsible for balancing day-to-day requests while continuing to advance the team’s broader objectives and initiatives.

ABOUT YOU:

A true self-starter and a team player with a positive attitude. You will be responsible for performing a number of tasks with the Tech team. You are highly self-motivated, professional, and capable of managing your own workload and prioritizing tasks in a fast-paced environment. You believe that there are endless opportunities to learn and you leave your ego at the door.

RESPONSIBILITIES:

• Function as a member of the management team, strategic partner on information technology matters
• Ensure Information Systems/Information Technology strategies align with overall organizational mission and vision
• Drive or maintain overall responsibility to provide for the continuance of the daily operation of Helpdesk services, network services, connectivity, security, change management, and customized computer equipment
• Monitor the Helpdesk for IT ticket requests and provide the second level of support. To also escalate as appropriate.
• Train new hires on agency software/hardware on the 1st day of hire
• Manage procurement, repair, and issuance of end user equipment, working in conjunction with other departmental managers.
• Maintain quality of service by establishing and enforcing organization standards
• Serve as daily contact between US, EMEA and Asia
• Troubleshoot user onsite IT issues in Service Center, HQ, EMEA and Asia
• Maintain camera and alarm systems for both HQ and Service Center
• Maintain related documentation for incidents, work orders, change requests, and project tasks
• Maintain support documentation in a centralized knowledge base
• Monitor self and team KPIs; ensure performance metrics are met or exceeded
• Build strong relationships with all management to build trust, support, and optimize customer satisfaction at all levels
• Develop standards and procedures for selection, implementation, integration, and support of systems
• Monitor the productivity of information systems resources and manage those resources in a cost-effective, flexible, and timely manner
• Develop and monitor annual information resources operating and capital budgets to ensure that areas of responsibility have the necessary funding to carry out established organizational goals and objectives
• Ensure information security policies and procedures to ensure regulatory compliance and appropriate levels of internal controls
• Maintain security initiatives throughout the organization
• Perform IT risk assessment and make recommendation for remediation measures
• Stay abreast of the latest developments, advances, and IT trends
• Thoughtfully manage various providers of managed services, solution vendors, and contractors as part of the service delivery team
• Evaluate vendor alternatives, perform appropriate cost benefit analysis, and recommend solutions that maximize effectiveness and minimize costs commensurate with acceptable risks

REQUIREMENTS:

• Bachelor’s degree or equivalent work experience required
• Experience working in a SaaS IT environment required
• Cybersecurity and IT security with SaaS and IaaS experience required
• Experience with AWS provisioning resources, network policies and security required
• Experience with hardening systems, analyzing a compromised architecture, and appropriate remediation
• Experience with SSO and VPN required
• Knowledge of Atlassian Suite (JIRA, Confluence) required
• A minimum of three (3) years as a successful IT Management and People Manager
• Experience with SQL, Active Directory, LDAP, SSO, SAML a plus
• Demonstrated success and expertise in broad information technology for consumer brands
• Must be able to supervise and possess ability to understand business requirements to match with appropriate information technology based solutions
• Must have strong interpersonal and customer service skills and the ability to interact with team members at various levels of sophistication to interpret and guide their use of information/communications technology to meet their goals
• Availability to work flexible hours as needed

COMPENSATION:

The salary range in CA for this role is $83,000-$124,000 and represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience and qualifications.

LOCATION:

Irvine, CA