To apply for this position, complete an on-line application either through the Applicant Career Section through WorkInTexas. TxDMV does not accept paper applications.

Applicants who require an accommodation for the interview process should contact Human Resources at 512.465.4043 when contacted to schedule an interview.

GENERAL DESCRIPTION

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Performs highly advanced (senior-level) professional administrative and policy analysis work for the Information Technology Services Division (ITSD) of the Texas Department of Motor Vehicles (TxDMV). Work involves overseeing and implementing organizational studies and evaluations, evaluating systems and procedures, overseeing work simplification studies, and evaluating operations and procedures manuals to assist management in operating more efficiently and effectively. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES

Reports directly to the Chief Information Officer (CIO).

Oversees, plans, and directs organizational studies of work problems.

Develops new or modifies existing administrative program policies, procedures, goals, and objectives.

Develops solutions to highly complex organizational issues and concerns, develops organizational change strategies and plans, and/or conducts training for their implementation.

Designs, evaluates, recommends, and approves changes to forms and reports.

Advises management on division studies by identifying priorities and defining study scope, purpose, objectives, time frames, and resource requirements.

Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated.

Reviews and evaluates new or improved business and management practices for application to agency programs or operations.

Reviews and evaluates recommendations for improvement and corrective action to standardize or improve organizational systems.

Reviews comprehensive technical records and reports that present and interpret data, identifies alternatives, and makes and justifies recommendations.

Evaluates agency functions and activities being considered for conversion to contract operations.

Evaluates industry developments and makes recommendations for possible agency application.

Performs related work as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of local, state, and federal laws and regulations relevant to the administration of IT projects and the procurement, management, and security of information technology resources.

Knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.

Knowledge of methods and procedures analysis techniques.

Knowledge of work simplification methods.

Knowledge of forms and records design and control procedures.

Knowledge of statistical analysis.

Knowledge of the limitations and capabilities of computer systems.

Knowledge of the innovation, developments, and trends in information technology.

Skill in the use of a computer and applicable software.

Skill in handling multiple tasks, prioritizing, and meeting deadlines.

Skill in exercising sound judgment and effective decision making.

Skill in oral and written communication to convey complex and highly technical information to a diverse audience.

Skill in the use of a Microsoft Office Suite products, or other applicable software tools.

Ability to evaluate problems, develop alternatives, and implement effective solutions.

Ability to oversee studies.

Ability to develop and interpret policies and procedures and to prepare reports.

Ability to design programs or training and to implement policies and procedures.

Ability to prepare concise reports and to communicate effectively

Ability to demonstrate self-motivation, self-direction, and adaptability; as well as analytical, problem-solving, and conflict resolution abilities.

Ability to nurture and communicate section, division, and agency mission, values, and vision effectively.

Ability to receive and respond positively to constructive feedback.

Ability to work cooperatively with others in a professional office environment.

Ability to provide excellent customer service.

ADDITIONAL INFORMATION

Job offer and continuation of employment is contingent upon:

• Proof of education and experience listed on the application.
• Eligibility to work in the United States.
• Satisfactory results from a pre-employment criminal history background check and driver’s record check.
• Compliance with Selective Service registration for males ages 18-25.

Veterans:

If selected for the position the following must be provided for proof of veterans’ preference:

• Veteran must provide form DD 214
• Surviving Spouse or Orphan must provide DD 1300 or DD 214.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor’s Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor’s Office Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information.

Submission of Application:

Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; "See Resume" is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application, but may be considered as additional supplemental information. The resume must include employer name and dates of employment for relevant work experience to be considered by the hiring authority.

AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veteran’s status, genetic information or protected activity. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance at 512-465-4043.

MINIMUM REQUIREMENTS

Education and Experience

Graduation from an accredited four-year college or university with major coursework in business administration, computer information systems, or a related field.

Three (5) years of experience performing progressively responsible roles in methods analysis, management, or organizational development work.

Experience and education may be substituted for one another on a year for year basis.

PREFERRED REGISTRATION, CERTIFICATION, OR LICENSURE

Project Management Professional (PMP)® certification is preferred.

Information Technology Infrastructure Library (ITIL)© Certification is preferred.

PREFERRED REQUIREMENTS

Experience in performing progressively responsible roles at a state of Texas agency.

Experience in information technology methods analysis, management, or organizational work at a state of Texas agency.

Experience working with management and senior staff.

Experience working with external partners and stakeholders.

Experience working on research and analysis assignments and special projects.