Job description
Service Desk Support Analyst - On-site
$22 - $26 /hr
1st Shift
Full-Time - Direct Hire
Jonesboro, AR
Job Description
- Provide support for the end-user community including remote users reinforcing SLAs to manage end-user expectations.
- Provide support for remote offices traveling to the remote offices when required.
- Image, deploy and support computer desktops, laptops, tablets, mobile phones, printers and/or related hardware and software.
- Manage IT assets, keep asset management systems up-to-date and manage asset disposal pickups.
- Active Directory and Azure/O365 administration including maintaining end user accounts, permissions, and access rights.
- Thoroughly record information into Service Desk ticket system to ensure resolution in compliance with service level agreements.
The Service Desk Support Analyst role will be responsible for monitoring Service Desk tickets and resolving end user requests within established SLAs. Candidate must have the ability to work with minimal supervision, be self-motivated, have the ability to handle multiple tasks simultaneously and prioritize work at all stages.
Download our StaffmarkGroup WorkNOW app and apply today!
We look forward to seeing you on Tuesday, Wednesday and Thursday at 930am or 130pm at 3009 E Nettleton Ave in Jonesboro, AR and you can text "Helpdesk" to 870.931.7555 for more information.
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