Job description

Company's review:

Our Client is well-known throughout the legal industry for providing legal administrative service in the country and Fortune 500 companies throughout the United States.

Main Responsibilities:

POSITION SUMMARY: The IT Helpdesk Administrator will support end users with daily software and hardware needs. Additionally, some business application and network support may be required. Some night and weekend work will be required.
RESPONSIBILITIES:

• Provide technical assistance to on-site and remote users.
• Active directory/AzureAD hybrid infrastructure accounts and groups administration, including account access and unlocking/password changes, group membership assignments.
• Desktop hardware and peripherals support, such as monitors, keyboard/mouse, printers, copiers, scanners, and phones, including coordinating vendor support.
• Software support for approved business applications, including O365 suite, Teams, Nitro PDF, VPN client software.
• Network and phone system support with the guidance of System Administrators and Network Team.
• Software, firmware, and security update deployment.
• Problem resolution based on research and technical experience.
• Ticketing queue management, ticket assignment and triage.
• On-site user and hardware moves and changes.
• New hire onboarding and user offboarding.
• Documentation creation for user education.

SKILLS:

• Ability to troubleshoot issues using sound logical processes.
• Ability to find creative solutions to problems.
• Experience with Microsoft Office applications and O365 services.
• Working knowledge of computers and peripherals.
• Ability to evaluate end user support requests and determine appropriate solutions.
• Ability to track and document resolution of user problems using helpdesk tools.
• Excellent communication, personal and organizational skills are required.

WORKING CONDITIONS:

• Ability to lift 50lbs.
• Normal business hours Monday through Friday, 8:30 am – 5:00 pm.
• Some weekends and overtime are necessary.
• Other duties as assigned

• Required language: English

• Recommended certifications:

CompTIA A+
Microsoft MTA
Microsoft MCP

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Seattle, WA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.