SoFi Stadium is located at Hollywood Park and will be a year-round sports and entertainment destination located just four miles from Los Angeles International Airport. The project covers 298 acres of office, retail, and residential space with the centerpiece of the district being a 70,000-seat stadium that will be the home of NFL games for both the Los Angeles Rams and Los Angeles Chargers. SoFi Stadium and Hollywood Park will also play host to the 2022 Super Bowl, the 2023 College Football National Championship, and the Opening and Closing ceremonies of the 2028 Olympics, as well as major concerts and other entertainment year-round.

SUMMARY:

SoFi Stadium and Hollywood Park is seeking an IT Helpdesk Technician II to provide hands-on support across the campus and during events. A self-motivated, reliable individual who works well in the team environment, is enthusiastic about technology, likes to solve problems, and has effective written and oral communications skills, is being sought. SoFi Stadium and Hollywood Park are passionate about the guest experience for visitors and staff we support.

Essential Duties and Responsibilities:

• Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I
• Utilizes help desk procedures to document and resolve issues for end user requests.
• Participate with special events and game day support.
• Perform analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions.
• Assist with user access, creation, editing and troubleshooting in Active Directory and Google Workspace.
• Responsible for device imaging, new machine setup, PC refreshes and hardware replacements.
• Assist with hardware setup - desktop/laptop and monitor deployments for new hire and current staff.
• Provide excellent day-to-day technical support for customers and executives.
• Resolve escalated requests on common IT services: Google Apps, OKTA, etc.
• Support Tier 2 on-site installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
• Diagnose and resolve client hardware problems/failures and escalate if/when appropriate following SLA processes.
• Reviews current technical information pertaining to the operation of computers and peripheral equipment and software.
• Performs preventative maintenance and installs upgrades and options on various computer devices, workstation hardware, and software.
• Participates in developing documentation for systems administration procedures.
• Installs, tests, implements, and assists users with the implementation of new hardware, software, and applications.
• Performs imaging deployment for laptops and desktops for the helpdesk team.
• Maintain and support office telephone systems and software, audio-visual (AV) equipment and multi-function printers
• Maintain detailed records of the user issues with software and hardware. These notes will help diagnose and repair complex issues and provide IT with data regarding recurring issues and problems reported by multiple users
• Strong work ethic, commitment to high standards.

Qualifications:

• Bachelor's degree in computer science, computer information systems, information technology, or equivalent experience.
• 3-5 years of IT support experience with event support a plus.
• Knowledge in a variety of hardware and software technologies.
• Strong understanding of networking (understanding of switches, firewalls, VPN clients, wireless networking).
• Strong understanding of GSuite products is a plus.
• Proficiency with a MAC and IOS computers
• Must possess strong analytical, written, and verbal communication skills.
• Ability to diagnose and resolve basic computer technical issues
• Strong work ethic and professionalism.
• Available on weekends for potential gameday support.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.

EQUAL EMPLOYMENT OPPORTUNITY:

Hollywood Park and SoFi Stadium strongly support equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.