Job description

Responsibilities:

- Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements.
- Support the implementation of new technologies and equipment in the lab environment.
- Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations.
- Advises and provides insight on development of lab standard operating procedures (SOPs) and policies.
- Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users.
- Provide support for MacOS and iOS to users.
- Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.
- Monitor and respond to users on IT helpdesk channels and phone lines.
- Assist in the management of user accounts and resetting credentials.
- Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance
- Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security.
- Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur.
- Examine and identify efficiencies that can be made to existing procedures, with approval from the customer.

Required Skills:

- U.S. Citizenship
- Must have an active DoD Secret clearance, TS/SCI clearance is preferred.
- Must be able to obtain DHS Suitability.
- 2+ years of directly relevant experience in IT Helpdesk support.
- 2+ years MacOS and iOS experience.
- Must be able to work collaboratively across physical locations.

Desired Skills:

- Experience with writing technical procedures and standard operating procedures.
- Virtualization automation and optimization.
- Experience with multiple operating systems to include Linux/Unix.

Required Education:
BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree or HS Diploma and 4+ years lab management or systems administration experience.

Desired Certifications:

- DoD 8140.01 IAT Level II

Job Types: Full-time, Contract

Pay: $45.00 - $50.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Arlington, VA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience with MacOS and iOS experience?
• Do you have experience providing support for VPN's and Virtual Desktop Infrastructure (e.g., Citrix)?

Experience:

• helpdesk support: 2 years (Preferred)

Security clearance:

• Secret (Required)

Work Location: One location

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