• Mission: Rooted in LGBTQ+ liberation, Howard Brown Health provides affirming healthcare and mobilizes for social justice. We are agents of change for individual wellbeing and community empowerment.
• Vision: Howard Brown Health envisions a future where healthcare and transformative social policies actualize human rights and equity for all.
• Community-based health clinics in some of Chicago’s most underserved neighborhoods
• The largest LGBTQ health provider in the Midwest
• Latinx inclusive community based on respect, equal opportunity, and appreciation of diversity to provide the culturally competent support and services within Howard Brown Health.

What is in it for you:

• 
  A commitment to work-life balance with:
  • 3-weeks paid vacation and 1-week of personal time
  • 12 accrued sick days per year
  • 9 paid holidays, including Juneteenth
  • PTO Exchange allows employees to turn unused PTO into liquid assets
• Employer-sponsored health, dental, vision insurance with two PPO plans and an HMO plan.
  • BCBS HMO, PPO and PPO Select Plans
    • HMO premium = $27/month
  • BCBS Dental premium = $7.50/month
  • EyeMed Vision premium = $3.26/month
• 401k program with up to 5% employer match after 90 days = $1,700+
• Employer-paid basic life insurance valued at one times the annual salary
• Voluntary Life and AD&D, and Short-term and Long-term disability
• Up to $720 pre-tax commuter and parking benefit account
• Flexible Spending Accounts for healthcare and dependent care
• Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
• Employee Assistance Program with 5 employer-paid counseling sessions
• 50% off at Brown Elephant Resale Shops and discounts at local businesses

How you will make an impact:

• Offer 1st line telephone support to internal customers with IT software or hardware questions and/or problems.
• Provide phone support to users, offering fast and customer-friendly service.
• Receive and register tickets in the HBH IT Help Desk System, giving appropriate follow-up.
• Resolve standard IT problems on the telephone quickly in accordance with internal procedures.
• If necessary, escalate problems to next line support.
• Follow up on tickets and inform users with regard to the state of affairs of their IT query/problem.
• Report reoccurring problems to the Network Manager of IT to better optimize our processes.
• Maintain professional knowledge and technical skills to maximizing one’s own professional knowledge.
• Other duties as assigned.