Job description
IT HELP DESK ADMINISTRATOR
ABOUT US
The BOA Fit System is a revolutionary and award-winning, patented system integrated on market-leading brand partner products, making the world’s best gear even better. BOA's innovative solutions are designed to enable consumers to dial in to fast effortless precision fit. Whether snowboarding in the Colorado back country, Alpine touring in Austria, participating in the Tour de France, competing in an ultra trail competition, hiking Mount Fuji, golfing at Augusta, or working in extreme outdoor conditions in northern Finland, BOA helps consumers perform at their peak.
OVERVIEW OF THE ROLE
Reporting to the IT Operations Manager, you will provide front-line hardware and software technical support, helping to ensure that all employees have a positive and productive experience with BOA’s IT systems. You will provide computer setup, software installation, and troubleshooting support to PC and Mac users for both local Denver and global employees. You will work in a team whose responsibilities include system administration, cybersecurity, software development, and project management, and will have the opportunity to expand your knowledge and skillset through collaboration and mentorship from the IT Team.
CORE RESPONSIBILITIES
- Regularly role model BOA's values to your team and others
- Set up and support Windows and Mac computer systems following BOA procedures to ensure all systems are secure, properly configured, and controlled within BOA’s corporate environment.
- Add, modify, and remove user account access settings across BOA’s major business systems to ensure account permissions are well-maintained and secure.
- Manage Help Desk tickets in a timely manner, diagnose and resolve user problems, and document issue resolution.
- Support new employee hires by proactively procuring computers and peripherals, setting up new hire workstations, and performing basic new hire IT orientations.
- Create, maintain, and follow IT documentation to ensure controlled and consistent configuration of assets in BOA’s environment
- Test and validate new hardware and software before broad deployment to general users
- Support network printers and scanners and other miscellaneous networked devices
- Maintain Hardware and software license inventory support upgrades and renewals
- Work with BOA Accounting on reconciliation of purchases to the appropriate General Ledger accounts.
- Support office hardware and networking management tasks such as cable routing, hardware recycling, AV equipment setup, etc.
REQUIRED QUALIFICATIONS
- 2+ years of experience in computer science or a relevant industry
- 1+ year of experience working with corporate networks and environments
- 1+ year of experience troubleshooting PC hardware, software, and peripherals
- Experience with Office 365 Administration
- Experience with Help Desk ticket processes
- Familiarity with Microsoft Active Directory
- Familiarity with Windows and MacOS
- Ability to follow defined procedures and identify & document procedure improvements
- Ability to collaborate and build relationships with diverse groups of people across the globe
DESIRED QUALIFICATIONS
- Certifications in M365, MCSA, CompTIA A+, CompTIA Network+, Apple
- Budgeted salary range: $55,000 - $62,000
- We will determine salary based on skills and experience in relation to the function of the role, as well as equity to any other employees with similar experience in the same or similar role
- This role is also eligible for a 10% annual bonus
- Comprehensive healthcare plans including Medical, Dental and Vision
- All plans include subsidization from BOA, with one option 100% subsidized by BOA
- BOA also funds HSA accounts for enrolled employees
- 3 weeks PTO to start, paid family leave, sick leave, and volunteer time off
- Matching 401K retirement plan
- Annual cash benefits for fitness and products, and ability to earn cash benefits through health and wellness program
- Eligibility for stock options after 6 months of employment
- Flexible working schedule that includes both days at home and days in the office when needed
- Learning and development opportunities
- Discounts on many outdoor gear brands
- Dog-friendly office
COVID-19 PROTOCOLS AND CONSIDERATIONS AT BOA
- BOA is committed to the safety of our employees, and to upholding our values which include caring for each other and for our community. We also want to make sure that as a candidate and employee you feel safe, and aware of our protocols.
- BOA Denver is a “Fully Vaccinated Facility”, and we require at least 95% of our employees to be fully vaccinated. We will consider all medical and religious exemption requests.
- We require all visitors to be fully vaccinated (including a booster).
- You will be asked for a copy of your vaccination record to attend any in-person interviews, and to work in the office.
- Fully vaccinated employees may choose remove their masks in the office. You are welcome to keep your mask on at all times though, and we respect your sense of safety.
- This is a hybrid role that will require 3-5 in-office days per week. Flexibility is required to cover for other team members.
- If you have any questions about our approach or requirements, we welcome a discussion and encourage you to reach out.
PHSYICAL CONSIDERATIONS FOR THE ROLE
We welcome any requests for reasonable accommodations. The information below is meant to provide a general overview of physical considerations, and if you believe you may need an accommodation, please provide more information in your application comments, or contact BOA Human Resources.
The following considerations apply to this role:
- Regularly works in an office-based environment that is mostly comprised of sitting, and use of standard office equipment
- Must be able to lift and carry up to 50 lbs
Caring for each other and the community are part of our core values. We are dedicated to creating more access and opportunity within the outdoor and professional industries. We are proud to be an equal employment opportunity workplace that focuses on inclusion and creates employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. If you think you meet most of the qualifications listed for the role you are interested in, we actively encourage you to apply.
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