Job description

Job description

WE ARE LOOKING TO IMMEDIATELY HIRE AN IT FIELD TECHNICIAN FOR THE ST. LOUIS, MO AREA!

WE OFFER:

Comprehensive benefits, 401k, professional development, paid time off and more!

The Field Technician will troubleshoot, repair, and install a variety of POS systems and other QSR equipment. The successful person for the position is a self-starter, with strong troubleshooting abilities, able to travel daily to the restaurants, perform our equipment installation and repair needs.

.Responsibilities

Travel locally/regionally to perform installs, repairs, and support for our restaurants.

Confident with the utilization of multiple tools (drill, oscillating saw, tape measure, punch down tool, compression and crimp tools, strippers, cable tester)

Installations/Repairs include: PCs, printers, monitors, POS systems, routers, switches, signature capturing devices, access points, televisions, antennas, TV mounts, audio/video systems, telephone systems, and cable replacement.

Performs upgrades and additions to systems to increase functionality and usability.

Performs computer program entry as required to add closed circuit television cameras, access control devices, and intrusion alarm systems as needed.

Installs and repairs low voltage cabling to code, electronic devices, service control equipment.

Troubleshoot on-site restaurant equipment; identify and implement solutions to ensure timely repairs.

Inventory control of IT equipment and systems.

Manage daily schedule utilizing a ticketing system.

Assist lead Technicians with restaurant remodels.

Must have good communication skills and the ability to solve problems quickly and logically, as the environment is fast paced and technically demanding.

Must be familiar with the installation and operations of different types of network and low voltage cables (twisted pair cables, coaxial, audio and video, 2, 4, and 6 conductor cable)

Troubleshoot/Repair Point of Sale and proprietary related equipment, to include drive thru audio systems, vehicle detection and timer systems.

Required Education and Experience

· 1-3 years of experience in an IT support role.

· Intermediate knowledge of Windows operating systems and MS office.

· Previous experience with software, hardware and peripheral installations.

· Experience/ knowledge in installing low voltage wiring, terminations, and making repairs.

· Knowledge of POS retail experience is helpful but not required.

· Experience in troubleshooting POS hardware and software is a plus.

· This position requires 95% travel in the field. Potential for night time installs and for overnight travel to provide support for restaurants in other markets. There is also a potential for emergency calls on the weekends or after hours.

· Excellent Customer Service skills with ability to provide support to all level of users.

· Ability to work independently and part of a team.

· Strong technical skills with the ability to trouble shoot, diagnose and repair restaurant equipment.

· Ability to work on ladders and rooftops to install camera system and TV systems.

· Ability to lift up to 100 lbs. when moving, installing various computer/ electronic devices and peripherals.

· Valid driving license and a good driving record with the ability to make own travel arrangements.

· Optimistic and receptive to learning new skills

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Technical Support: 1 year (Required)

Work Location: On the road

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