Job description

IT Customer Relationship Manager

Richmond , VA

**This position requires onsite 3 days a week with 2 remote.

Ideal candidates for this role will innately be a strategic thinker, foster

Position specific responsibilities and duties will include, but not limited to:

• Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
• Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
• Assigned specific Divisions or groups to act as a point of focus / resource for IT management, escalations, and coordination.
• Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
• Responsible for building and maintaining relationships with assigned business partners.
• Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
• Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
• Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
• Managing escalations related to technology procurements, projects and service delivery requests.
• Identifying, championing, and communicating customer needs.
• Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
• Support continued compliance with VDOT and VITA policies, standards, and guidelines.

Required:

· Bachelors degree or six (6) years or more of related experience.

· Strong communication skills in writing, speaking and presenting with leadership of all levels.

· Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.

· Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers.

· Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.

· Ability to connect strategy to execution; Strategic thinker.

· Business Relationship Management Professional (BRMP®)

Job Type: Full-time

Salary: From $30.00 per hour

Schedule:

• 8 hour shift

Work Location: Remote

www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.