Hartford/Stamford, CT; Atlanta, GA; Exton, PA; Morriston, NJ

Working with the Global Change Management Team the IT Change Manager you will play a key role in the management of IT related Change to Services.

You will work with the Global Change Management Team to manage raised Changes into production and Lower environments working closely with various internal and external stakeholders. You will review and assess Change Requests and make recommendations on their approval with a view as to whether they can be implemented safely with the minimum of disruption.

The successful candidate will have outstanding analytical, communication and stakeholder management skills as well as an ability to prioritize and implement decisions quickly.

As a member of the Global Change Management Team, you will manage raised Changes into production, as implemented by Vendors, Transition, Project Managers and other stakeholders.

You will need to work flexibly to manage the Change portfolio on a week-to-week basis using the Service Now tool called Silva. These may be scheduled, or result from an Incident or urgent requirement, and require rigorous assessment following industry best practice.

DISCOVER your opportunity

Working with the Global Change Management Team Your main day to day responsibilities will be:

• Reviewing Change Requests and making recommendations on their approval with a view as to whether they can be implemented safely with the minimum of disruption
• Attending various change meetings to review and approve changes taking place in the following week
• Reviewing, risk assessing and prioritizing changes and releases consistently and appropriately, and communicating the potential impacts clearly, in order to minimize change related service outages and ensure the impact is truly understood
• Working with Vendors, Service Managers, Incident and Problem Managers, and other stakeholders, to support decision making in line with best practice
• Working closely with other Team members and Vendors to ensure IT Change requests are delivered within defined timescales and that any potential conflicts are understood and mitigated
• Providing reporting on performance and issues to senior team members
• Understand the Change process and the activities associated with it
• Reviewing changes and ensuring that adequate testing has been carried out on all relevant changes before they are deployed in the live environment
• Confirming that relevant communication to stakeholders on all planned releases is undertaken by appropriate personnel and that the quality of documentation for Changes/Releases is appropriate and fit for purpose
• Contributing to continual service improvements and service reviews through the measurement and challenge of services and processes, tools and capability and making suggestions where appropriate
• Identifying and managing risks and issues in accordance with standard processes
• Liaising with Incident Management for potential Emergency Changes, administering the Emergency Change process and ensuring that retrospective changes are raised and managed for out-of-hours
• Running weekly and daily change meetings with relevant stakeholder to review and approve changes

SHARE your talent

We’re looking for someone who has these abilities and skills:

• Good communication and interpersonal skills, with an ability to communicate effectively and professionally
• Good analytical skills with the ability to work under pressure
• Ability to work as part of a team and to engage effectively with team members, suppliers, and customers
• An interest in IT and a willingness to learn new technologies and maintain industry knowledge
• Good problem-solving skills
• Outstanding sense of ownership and drive to follow tasks through to completion
• Being a self-starter who is customer-focused
• Develop effective trusted relationships with change stakeholders both internally and externally
• Essential qualification ITIL Foundation qualification

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

Our enterprise I&D mission is to become the most inspiring company to work for. We’ll achieving this through our three areas of focus:

• Drive an Inclusive Culture—create a global workplace that works for everyone, with a culture that values all individuals, backgrounds and ideas, and where every colleague feels safe, valued and respected.
• Diversify Our Workforce—increase the representation of women in leadership, achieving 50% by 2023, and focus on underrepresented populations by region, positioning AXA XL as an employer of choice for all talent.
• Support Our Marketplace & Communities—support our communities and visibly and thoughtfully champion equity around the globe.

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Corporate Responsibility

At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world’s most complex problems. From offering our expertise, products and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy – Our Impact. Our Future. – aligns key issues that are pertinent to our business – climate, water and financial resilience - and contributes to AXA Group’s purpose to “Act for human progress by protecting what matters.”.

• Climate: We’re reducing our carbon footprint, protecting ecosystems and exploring how our business can help build a better world.
• Water: We’re developing water resilience where it is — and will be — needed most.
• Financial resilience: We’re helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes.
• Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our “Hearts in Action” programs.

For more information, please see the Corporate Responsibility section on our website.

The pay range for this position is $55,000 - $97,000. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.