Job description

Job Description:

Work Location: - Brooklyn, NY - 11201

SCOPE OF SERVICES

• Ensure the National Emergency Number Association (NENA) and Association of Public Safety Communication Officials (APCO) standards are being met during the implementation of NG911.
• Translate the business needs into clearly defined and detailed requirements or user stories and spearhead the priorities and validation of these requirements with the project teams.
• Conduct stakeholder analysis for requirements elicitation.
• Planning elicitation tasks and activities as well as creating elicitation timelines.
• Review and assess the adequacy of Call Handling requirements used by NYC.
• Engage with public safety and stakeholder agencies to understand their needs, issues, and concerns.
• Incorporate applicable federal, state and professional organizations’ standards and guidelines for a NG911 system.

Required Skills:

• Strong skills set to lead technical calls with vendors and internal groups.
• Experience in methods and best practices in detailed engineering of voice/IP-PBX/VOIP systems
• Minimum 12 years’ experience in a particular technical and/or business application, product, platform or methodology.
• Knowledge and experience with SIP and TDM technologies.
• Understanding of NENA i3 standards.
• Technical writing and documentation skills.

Highly desired

• Knowledge of Logging and Recording technologies and techniques for legacy and IP PBX’s.
• Knowledge of public safety environments
• Excellent communication and clear business writing skills as well as interpersonal skills.
• Design skills in IP voice management, auditing, and monitoring.
• Industry experience to interact fluently w/ both internal and external partner organizations across variety of services and troubleshooting sessions.

Job Type: Contract

Schedule:

• Monday to Friday

Work Location: One location

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