• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
• Creates new and oversees existing work orders.
• Audits products, shipments, protection plans and work orders.
• Monitors, receives, tracks, and approves inventory transfers or adjustments.
• Disassembles units as needed to document or verify product information.
• Inputs proper identification data for SKUs, products, parts, and warranties.
• Documents findings and inputs data into proprietary tracking systems.
• Verifies warranty claims and documents damage to unit. Edits claims and changes entitlement to correct billing.
• Generates reports, provides documentation, and shares with leadership as requested.
• Researches escalated issues to diagnose and determine the proper solution.
• Reports concerns, issues, opportunities, and operational recommendations to location leadership.
• Provides guidance on inventory control processes through peer-to-peer coaching and training.

• Researches client devices received at Geek Squad City (GSC) that cannot be processed because their model number, serial number, entitlement, and/or brand do not match corresponding paperwork.
• Verifies correct ownership of devices and which entitlement or type of billing will be applied.

• Specializes in resolving parts inventory issues and the multiple systems used to reduce shrink.
• Disassembles and removes all client media and data storage devices after client exchange. Reassembles as required.

• Monitors and evaluates inventory control processes, procedures, and accuracy.
• Provides information on costs, profits, and customer/vendor relations.

• Able to stand and sit for long periods of time
• Able to work in a fast-paced environment
• Able to work in a non-climate-controlled environment
• Able to maneuver weight up to 50 pounds with or without accommodation
• 6 months of experience using Microsoft Office (Excel, Outlook etc.)
• 6 months of basic experience navigating Windows, Apple, or Android operating systems

• 1 year of experience using Microsoft Office (Excel, Outlook etc.)
• 6 months of experience working in a warehouse, inventory, or quality control environment

Join our team!

While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.

Ready? Let's do this!

If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.