Job Description Intake Coordinator / Data Entry Operator

Report to: Administrator/Office Manager

Position Summary:

Under general supervision, coordinates and performs the preparation, data entry, verification, and editing of complex, typically confidential data.

Position Qualifications:

• High school diploma or GED with 2 years experience directly related to the duties and responsibilities specified.
• Competent in computer programs, such as, personal assistance software, MS Word and Excel as well the ability to use standard office equipment.

Responsibilities/Essential Functions

• Check, verify, and edit data coding to ensure compatibility with data entry system and procedural requirements. Interact with department representatives to resolve routine data coding problems.
• Receive and route associated source paperwork to and from staff members. Work with department representatives as necessary to facilitate and expedite the efficient flow of documentation, and to resolve routine administrative problems.
• Input and retrieve alphabetical and numerical information in prescribed format, using knowledge of computer software packages.
• Create, maintain, and purge specified data files and logs as required. Make individual and/or mass corrections, modifications, and/or updates to data in files, as appropriate.
• Extract and release information according to specified criteria and in strict compliance with established policies, procedures and/or regulations. Answer questions from client departments and others on specific data as requested, and prepare reports.
• Ensure strict confidentiality of client records according to Policy and Procedures.
• May lead, guide, and allocate work to employees on a task-by-task basis.
• Maintain tracking of clinical and field staff notes.
• Communicate effectively, both orally and in writing.
• Make administrative and procedural decisions and judgments on sensitive, confidential issues.
• Knowledge of computer data entry systems, protocols and procedures.
• Knowledge of relevant policies, procedures, and regulations pertaining to the release of confidential information.
• Resolve data input, storage and/or retrieval problems and to design solutions and modifications.
• Interact with other staff members to resolve problems and inquiries.
• Establish and maintain efficient data and information flow.
• Operate as a primary source of information on specialized data files and records for both internal and external clientele.
• Resolve problems and inconsistencies with data. Perform limited data analysis, and prepare and generate various reports.