Responsibilities:

• Responds to Intake office callers with sense of urgency and care.
• Responds to crisis situations by conducting phone or face to face assessment, completes risk assessment and facilitates the appropriate disposition.
• Provides intake, assessment, crisis intervention, consultation, case management, and referrals functions.
• Performs clinical and diagnostic assessments for child, adolescent, adult, geriatric and chemically dependent patients/clients.
• Documents clinical information supporting level of care and process of the workflow.
• Documents the verification and pre-certification of insurance benefits if indicated.
• Establishes and maintains relationships with external physicians and other hospital personnel, mental health, chemical dependency, community providers, patients and family members to facilitate admissions or other clinical dispositions.
• Organizes, accesses and utilizes community resources to determine appropriate disposition for patients.
• Other duties as assigned.

Education:

• BA, BS, MS or MA in a healthcare profession or an RN License.

Certifications:

• Licensed Social Worker (LSW), Licensed Independent Social Worker (LISW), Licensed Professional Counselor (LPC), Licensed Professional Clinical Counselor (LPCC), Licensed Chemical Dependency Counselor III (LCDC - III), or Registered Nurse (RN).

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work unsupervised or with minimal supervision.
• Must be able to work in a stressful environment and take appropriate actions in volatile situations.

Work Experience:

• Minimum one year experience in clinical setting.
• A one year internship in a clinical setting may be considered.
• Two years work experience preferred.

Physical Requirements:

• Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: active or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
• Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination, COVID-19 vaccination, or an exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities