Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding agencyteam. We are currently seeking to fulfill a full-time position in-office. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.The Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates.

Salary Range: $40000.00 - $60000.00 per year

• Career Opportunity & Growth with Nation's #1 Insurance Company
• Hourly pay plus commission/bonus
• Paid Time Off (vacation/personal/sick pay)
• Positive Work Environment
• Career Advancement within my office and/or with State Farm Corporate
• Team BuildingActivities
• Weekends OFF
• Hands On Training

• Handle every customer inquiry with sense of urgency and empathy
• Process customer policy change requests
• Handle all incoming claim calls from customers
• Immediately greet all customers, entering the office, in a friendly and helpful manner
• Take premium payments from customers
• Answer incoming phone calls on the first ring
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty
• Value customer-care and retention
• Maintain a strong work ethic with a total commitment to success each and every day

• Must have applicable license or must obtain applicable licensing requirements.
• Possess an upbeat, positive and enthusiastic attitude
• Excellent Communication/interpersonal skills - verbal,listening & in-person
• Must have ability to multi-task
• Professionalphone etiquette
• Great Customer Service Skills
• Ability to work in a team environment
• "Can-do" Attitude, Coachable

At Jessica Scharf State Farm, our mission is simple - we are here to make insurance easy.

We will help our customers make the choice that's right for them by listening to their needs and educating them on how we can help. In our office, you are not a number - you are a member of our family.

We are passionate and driven to create possibilities, and we're serious about helping customers by providing solutions for all of life's moments. Like a good neighbor, State Farm is there.®

Specialties: Home Insurance, Renters, Small Business Insurance, Commercial Vehicle, Financial Services, Life Insurance, Health Insurance, Auto Insurance, Pet Insurance, Long Term Care, Professional Liability Insurance / Errors & Omissions, Surety & Fidelity, Banking Services and More!