Job description
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40
diverse businesses
around the globe, chances are, we have something special for you.
Remote Position. Preferred residence in North Eastern US
Primary Function:
This position will act as primary sales and customer service contact in addition to supporting our sales and marketing efforts for our North American headquarters.
Primary Duties and Responsibilities
- Reviewing Engineering specifications from Customers/Engineers to recommend proper pump selection for proposal preparation
- Pump model selection, sizing and application
- Provide technical and product application support to customers and outside Regional Sales Managers
- Qualify vendors and source ancillary equipment necessary for project proposals
- Assist in Trade Show preparation, sales visits, and customer and representative meetings.
- Interface with ABEL Management, Engineering and Factory personnel to ensure smooth order processing
- Assist in optimizing ABEL’s presence in web-based systems such as customer procurement systems, eNewsletter development and website visibility.
- Actively manage input to ABEL’s CRM system, including logging proposals, calls, as well as adding contacts.
- Proactively contact customers to identify that needs are being met and solicit feedback on performance.
- Participate in sales initiatives and programs.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
- College degree in Engineering, Business, Marketing, or other relevant field.
- A minimum of 2 years’ experience in customer service or sales in a technical area of a company, preferably in Marketing, Sales or Engineering or equivalent combination of education and experience.
OTHER SPECIAL REQUIREMENTS:
- Must work well in a team environment.
- Able to maintain accurate records.
- Must be customer focused and know about internal and external customer relationships.
- Must have good organizational skills and be able to handle multiple tasks.
COMPUTER SKILLS:
- Proficient with Microsoft Office products including, but not limited to, Word, Excel, and Outlook.
- Experience with ERP systems a plus.
- Experience with CRM a plus.
WORK ENVIRONMENT REQUIREMENTS:
- Ability to move within office and manufacturing complex, write by hand and keyboard, and perform general office functions.
- Ability to communicate by speech and hearing via phone and in person.
- Visual acuity needed for close detail work and computer use.
- Home office
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
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