Job description

We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. By embracing our diverse experiences and views, we are better positioned to deliver results, create innovations that matter, and thrive in today’s changing world. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. This position is open to a candidate located anywhere in Pacific or Mountain Standard Time.

Anticipate upcoming equipment recall’s for current Tektronix customers using internal tracking tools

Research prior year’s needs, using these as a baseline to open a recall conversation with Tek client

Interact via outbound calls with current Tektronix customers to determine calibration needs now and into the future

Determine calibration pricing based on quantity & type of equipment, type of calibration being requested, and whether work will be done on-site or in depot

Deliver pricing to client and negotiate as necessary. Will be responsible for procuring price increases as necessary or applicable

Present long-term contract options & benefits to clients in endeavor to secure them as a client for more than one year

Support Outside Account Managers in the above activities at direction of National Accounts Manager

Candidate will handle a variety of post-sales customer support functions including quotes, contract extensions and customer re-engagement

General Skill Set Requirements:
Operational knowledge of Internal Tektronix systems and tools: GAGE, CalWeb, OBIEE, EIS, QuoteIt, Quoting Site and Margin Calculator

Ability to handle multiple clients and lab scheduling at one time

Strong time-management skills

Responsible for interfacing with customers, both internal and external

Ability to make recommendations and solve problems

Promotes opportunities and recommendations to increase sale of services

Meets customer demands via a variety of sales and service order management reports and systems

Professionally interacts with a wide variety of people via the phone and online meetings (Skype, WebEx).

Minimum Requirements:
U.S. Citizen or U.S. Permanent Resident required

2+ years of account management and/or customer service experience required

BA/BS degree preferred

Desired Attributes:
Ability to work independently as part of a team

Must have strong interpersonal skills

Must have strong analytical skills

Excellent oral and written communication skills

Proven advanced skills with Microsoft Office (Word, Excel, Powerpoint)

Negotiation, technical writing and editing skills strongly desired

When you join Tektronix and Fortive, you will work in an extraordinary team, learning with and from great people, where diversity and inclusion is celebrated. You will have the opportunity to do work that makes a difference in the world. You will be trusted and empowered to contribute in meaningful ways with visibility and accountability. We are obsessed with our customers and have a commitment to transparency, unending learning and growth to accelerate progress and innovation. Join us for the excitement of a startup with a history of success! For You. For Us. For Growth.

Due to US Department of Commerce export control regulations governing technical data of Tektronix products, Tektronix needs to know the citizenship of all its employees. Note that US Citizenship is not required for most positions. Hired candidates will be asked to bring proof of citizenship (passport, birth certificate, green card, visa or similar) on their first day of work.

All employment offers are contingent upon successful completion of our pre-employment drug screening, background/criminal check, and if applicable a motor vehicle record search and/or financial record check.

Candidates with less education/experience may be considered for other opportunities Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com .

Tektronix is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Our work accelerates technological breakthroughs that are revolutionizing culture and industry worldwide. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. Realize your true potential at Tektronix – join us in revolutioneering a better tomorrow.

"The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation."

National: The hourly range for this position is $20.87 - $38.75

This position is also eligible for bonus as part of the total compensation package.

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

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