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Title: Inside Sales Live Chat Specialist

Team: Sales

Reports to: Head of Sales and Support

Location: Duluth

The role:

As part of our ongoing growth, we have identified an untapped opportunity to cross-sell products into our existing client base. We provide a host of products that complement our current TAS offering, and we haven't yet told our clients all about these! Therefore, there is a great opportunity to proactively engage with our clients to discuss their growth strategy and pain points and to provide Moneypenny's solution. This role would be to work alongside our current Sales and Client Engagement team to proactively contact existing clients, educate and sell on our suite of products with a primary focus on our Live Chat service offering.

Key Responsibilities:

• Proactively calling existing clients to cross-sell Moneypenny's Live Chat service offering.

• Have consultative conversations to discuss the clients' current website and the productive and profitable advantages live chat will offer.

• Updating the company CRM system with every client contact to record sales conversations, product interest and follow-up activities.

• Meeting daily outbound calling targets and to manage a sales pipeline ensuring monthly revenue goals are met.

• Working with the Sales team, as well as CEM's and KAM's to understand clients and their challenges and helping to provide solutions to the clients.

• Attending events internally and externally to support the sales team and meeting with existing clients who attend to proactively discuss new products.

• Working with the marketing team regularly to identify and request support marketing material and comms to maximize target audience.

• Working side-by-side with the Live Chat support team to ensure that tasks are completed leading to client conversion.

The Person:

• Excellent communicator with both written and verbal communications

• Highly motivated and skilled in selling

• Proven track record in a targeted selling environment

• High energy and approachable at all times; comfortable starting and leading conversations with a warm, helpful and friendly attitude

• You strive to be a product expert and understand the features and benefits of our products

• Confident and able to attend visits/events in person on and off site

Working In the Sprit of Moneypenny’s Trustmarks

Our incredible business was built on 5 founding principles echoed by the Trustmarks we live by today. Collectively, they set the standard for how we want to be for our clients, our clients’ customers and each other, every day:

For our clients, we are Loyal and True. Businesses trust us as a supplier because they know we put trust at the heart of everything we do. You have the freedom to build great relationships with everyone around you; be approachable, reliable, hardworking - and always go the extra mile.

For our clients’ customers we are Simply Brilliant. We believe that what we do really does help businesses work better and improve their customers’ experiences. Be the best possible version of yourself every day; friendly, positive and quick-thinking to achieve the best possible outcomes.

For our reputation, we are Doing what’s right. You’d never take a risk with your best friend’s front door keys - and this is exactly how we feel about one another. Be brave and always act with integrity; do your very best, but also be respected for demonstrating honesty and never overpromising.

For our team, we are Together, incredible. As a team, we approach every situation with energy, confidence and a positive spirit. Be a team player with empathy; collectively celebrating the highs, but also know when to pull together and support one another in the face of challenges.

For our industry, we are Superpowering the future. Technology is allowing us to deliver evermore seamless products and services. Be inquisitive, willing to learn and adapt; know our sector well enough so we’re able to offer reliable and cutting-edge solutions businesses won’t find elsewhere.