Job description
Posting Details
Position Information
Why Macomb should be your next place to work?
We have an exciting opportunity to join our information center team! If you enjoy helping others and have a “can do” attitude, you’ll fit right in! As our info. center specialist, you’ll serve as a key college representative answering community questions via texts, live chat, phone calls, emails, and in person. Great work environment with great benefits and a hybrid work schedule.
Job Title
Information Center Specialist - Level 1
Job Function
Participates actively representing and promoting the college by communicating and disseminating pertinent information regarding enrollment activities, programs and college events. Reinforces proper chat etiquette and customer service.
Job Responsibilities
- Deciphers inquiries to determine needs and provides them with correct information or directs their call, chat, email or face-to-face inquiry to the proper department
- Provides accurate, updated information in a professional and expedient manner
- Serves as college liaison to the public community and Macomb students
- Confers with college departments
- Alerts the Manager of Marketing Information Services to any complaints or concerns callers may have pertaining to the college
- Provides back-up assistance to the Manager of Marketing Information Services for emergency alert communications and student communications
- Provides data entry on daily inquiries
- Participates in departmental meetings and training as appropriate
- Provides support for telemarketing and other Information Center functions as assigned
- Assures compliance with policies and procedures in department
- Performs other duties as assigned
SUPERVISION RECEIVED: Reports to Director of Marketing, receives day to day supervision from the Manager of Marketing Information Services.
SUPERVISION GIVEN: None
Education
Associates degree from an accredited institution is required. Bachelor’s degree preferred. Course work in Management, Marketing, Public Relations, Sales or a related field preferred.
Preliminary Qualifications
One or more years of customer service experience. Computer knowledge and keyboard skills required. Live chat, text & call center experience preferred.
Preferred Qualifications
Knowledge, Skills and Abilities
Must provide extensive customer service with courtesy and concerned attention to individual needs. Must have the ability to disseminate information to the public in a professional and efficient manner. Uses strong interpersonal, communication and organizational skills, to analyze and problem solve. Must be able to work with limited supervision. Ability to represent Manager at departmental and Institutional meetings. Thorough knowledge of all Macomb Community College programs, publications and services preferred.
Position Level
1
Working Conditions/Physical Demands
Work Hours
40 hours per week. Monday & Tuesday, 8:45-5:45; Wednesday - Friday, 7:45am - 4:45pm
Salary
$40,322 - $52,641 (2022 salary range) Maximum salary upon new hire $40,322
Assignment Location
Multiple Campuses
Bargaining Unit
STA AFSCME 128
Posting Detail Information
Posting Code
AS484P
Open Date
11/15/2022
Close Date
12/15/2022
Special Instructions to Applicants
EEO Statement
As an equal opportunity employer and learning institution, Macomb Community College recruits, hires and promotes for all positions without regard to race, religion, color, national origin, sex, age, or handicap. All employment decisions are based on the qualifications of each individual. No person shall be denied equal treatment as a result of a College practice or policy. The College is committed to racial, cultural, and ethnic diversity.
Auxiliary aids and services are available upon request to individuals with disabilities. Michigan Relay Center 1.800.649.3777 (Voice and TDD).
Auxiliary aids and services are available upon request to individuals with disabilities. Michigan Relay Center 1.800.649.3777 (Voice and TDD).
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