Description

Applicants are encouraged to apply early. The application review process will take place immediately and continue until the position is filled. This recruitment may close any time after the first review or when a sufficient number of qualified applications have been received.

Hiring range for this position is $31,200 - $37,252.80. Initial placement for new employees is customarily at entry level through 35% percentile. Pay grade for this position is 09.

Performs intermediate skilled administrative support work performing a variety of tasks involving gathering information and direct client contact that support the income maintenance programs provided to applicants or recipients requesting financial, medical, or food assistance through the Department of Social Services. Work is circumscribed by a variety of federal, state and county court decisions, laws, policies, regulations and procedures. Work is reviewed through case review, observation, and periodic conferences. Work is performed under regular supervision.

Examples of Duties

Essential Functions/Typical Tasks:

Gathering and verifying eligibility information for the purpose of determining applicant/client eligibility for Food and Nutrition, Medicaid, and Work First Family Assistance (WFFA) and Energy programs; scheduling return appointments for clients who are unable to stay to complete the application process; screening clients for emergency Food and Nutrition service, completing required paperwork, and explaining rights, responsibilities, and application process to the client; entering and retrieving data in the appropriate county and state systems; maintaining records, files, and confidentiality.

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Forwards more complex change-in-situation actions and eligibility information gathered and verified to Income Maintenance Caseworkers (IMC) for determination and processing.
• Verifies information through direct client contact, third party verifications (employers, attorneys, neighbors and other similar contacts), and electronic verifications.
• Responds to inquiries from clients and citizens regarding benefits, application process, and/or program eligibility; provides information and assistance; and refers to other programs or services.
• May interview the client to obtain required information, explain the program, complete the initial application, verify limited amount of qualified data, and determine applicant/client eligibility for income maintenance programs of limited variety and complexity such as Low Income Energy Assistance Program (LIEAP), Commodities Distribution Program, and the Crises Intervention Program (CIP).
• Documents electronic case record.
• Operates computer, scanner, calculator and other standard office equipment incident to maintaining records.
• Assists with compiling intake and review packets and on-line verifications.
• Participates in ongoing training as required.
• Participates in teams, task forces, committees, job fairs, off-site applications and outreach activities as assigned.
• Performs related tasks as required to potentially include but not limited to emergency shelter operations.

Knowledge, Skills and Abilities:

General knowledge of the program/areas of assignment. Knowledge of and ability to read, analyze, interpret and apply federal, state, and County program rules, regulations and procedures that are limited in scope. General knowledge of agency and community programs and services. Working knowledge of standard office procedures, practices and equipment . Skill to use a variety of office machines, computers, applicable software and typing. Ability to understand and follow oral and written directions; to follow work procedures; to perform repetitive support tasks and functions within structured time frames; to perform basic mathematical reasoning and computations with accuracy; to prepare and maintain accurate records and reports; to communicate effectively orally and in writing with persons of varied social, economic, cultural and educational backgrounds; to maintain composure, keeping emotions in check; to attend work regularly; and to establish and maintain effective working relationships with associates and the general public.

Minimum Education / Experience requirements

Education and Experience:

Graduation from an accredited college or university; or graduation from high school and one year of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks; or an equivalent combination of training and experience

An equivalent combination of training and experience may be considered.

Special Requirements:
Position may occasionally require working before/after normal business hours to meet the needs of families/clients.

Physical Requirements:
This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires stooping, reaching, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to contact with irate clients; the worker is not subject to adverse environmental conditions.

Supplemental Information

Supplemental and Contact Information

Cabarrus County selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence.

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application. Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States.

Please be sure to complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted.

If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Processing applications will take an average of 6 – 8 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants.

For technical issues with your applications, please call the NEOGOV Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact HR at 704-920-2200.