Job description
Incident Manager
Industry: Defense
Location: Hurlburt, FL
Employment Type: Long-term contract (PTO and comprehensive benefits included)
Qualifications:
About Us: SRG Government Services (SRG) is a leading provider of information technology, training, engineering, accounting and intelligence analytical services for agencies in the intelligence, defense, homeland security, cyber security, and federal civilian markets. SRG utilizes an innovative approach to identify and qualify talent that is unique to the federal contracting industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
Keywords: IAT Level II, RHCSA, Red Hat Certified System Administrator, Security+ CE, SSCP, GSEC, CCNA-, SIEM, Splunk, ArcSight, Linux Systems, Yara, Open IOC, Nessus, , Nutanix, CCNA, CCNP, CCDP, cisco, aruba, avaya, switches, routing, TCP/IP, In-Line encryption, CISSP, CASP, CEH, CCIE,
EOE/ADA
#clearance
Industry: Defense
Location: Hurlburt, FL
Employment Type: Long-term contract (PTO and comprehensive benefits included)
Qualifications:
- Certification Requirements: ITIL Foundations (Required no waivers)
- 4 years of hands-on experience in support of two or more of the following technical areas:
- Windows Servers Systems, Unix Systems, Networking, Storage, Citrix, server virtualization, Voice over Internet Protocol (VOIP), Database Administration (DBA) (e.g., Oracle, Microsoft SQL Server), application software support, network and application monitoring.
- Setting up IT support systems so end users can utilize systems with minimal issues
- Monitoring the effectiveness of the incident management process and making recommendations for improvement
- Developing and implementing the incident management process
- Analyzing incident trends and recommending corrective actions, as necessary
- Ensuring that the incident management process is followed
- Performing notifications and escalations within prescribed service level agreements (SLAs)
- Ensuring incident reports include adequate notes for later review and analysis
- Ensuring follow-up change tickets are submitted and scheduled as appropriate
- Ensuring that incident tickets have the most current information and or corrective action(s)
- Providing input to problem management teams during root cause investigations
About Us: SRG Government Services (SRG) is a leading provider of information technology, training, engineering, accounting and intelligence analytical services for agencies in the intelligence, defense, homeland security, cyber security, and federal civilian markets. SRG utilizes an innovative approach to identify and qualify talent that is unique to the federal contracting industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
Keywords: IAT Level II, RHCSA, Red Hat Certified System Administrator, Security+ CE, SSCP, GSEC, CCNA-, SIEM, Splunk, ArcSight, Linux Systems, Yara, Open IOC, Nessus, , Nutanix, CCNA, CCNP, CCDP, cisco, aruba, avaya, switches, routing, TCP/IP, In-Line encryption, CISSP, CASP, CEH, CCIE,
EOE/ADA
#clearance
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