Inbound Customer Service Representative - Las Vegas (Work from home)
Job description
Put the World on Vacation
At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.
Wyndham Destinations is currently seeking qualified candidates for the position of Inbound Customer Service Representatives/Contact Center Representative at our inbound call center in Las Vegas, NV for our class which will start on October 3, 2022.
Wyndham Consumer Finance is the finance organization that performs lending and servicing operations for Wyndham Destinations. We offer innovative financing of lifetime vacations, delivering best-in-class servicing, and generate exceptional value in an environment where associates can thrive and excel.
Our team is looking for candidates with strong customer service experience. The inbound Contact Center Representative is responsible for responding to owner inquiries regarding the financial status of their accounts as well as take payments on accountings while providing excellent customer service and answering 70% of calls within 60 seconds. Each team member plays an integral part in achieving the department goals.
Minimum Qualifications:
High school diploma or G.E.D. equivalent
Two years customer service experience
Working knowledge of Microsoft Word and Excel
Good math aptitude and ability to type 30 wpm
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Must be willing to work any schedule during the following operating hours: (a 40hr. a week schedule will be assigned within the listed days/hours below)
Monday through Friday 5:00 am to 7:00 pm
Saturday and Sunday 6:00 am to 5:00 pm.
Preferred Qualifications:
Some college education
Two years call center and financial experience
Work from Home Requirements:
*Must live within an hour drive from our office* Wyndham Destinations is located at 10650 W. Charleston Blvd. Las Vegas, NV 89135.
The Internet Service Provider (ISP) must provide the following:
Dedicated high speed internet connection (DSL or Cable only):
Minimum of 10 Mbps – Download
Minimum of 2 Mbps – Upload
<80 ms Latency/Jitter/Ping
High Speed Modem:
Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)
Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)
Office:
Must be a dedicated & private room away from general living space
Free from noise and distractions
Suitable office furniture
A Place for Everyone
Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.
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