An Implementation Specialist is responsible for installing and configuring our partner software products for clients and troubleshooting issues as needed. This position needs to have good communication skills and the ability to work directly with a client. Some development will be required as well. An Implementation Specialist will learn about our partner products and how to install them in a customer specific environment.

Job Responsibilities

• Verify client’s infrastructure is configured properly so the software will function properly in the client’s environment
• Perform the installation and configuration of the software products at the customer site
• Troubleshoot installation and configuration issues with the software in client environment
• Coordinate with Vendor Technical Support to resolve issues for clients
• Provide admin and user training for products
• Perform a transfer of information with the client for the products
• Learn how to use the product SDK’s to customize the solution to meet a customer’s specific business needs
• Develop system documentation for a client
• Provide consulting services to a client regarding the client’s infrastructure, design of the solution, and final success of the implementation

Qualifications

• Good communication skills, both written and verbal and the ability to work independently with a client
• Logic and flow diagrams drawings
• 1+ year(s) application development using .NET (VB or C#) experience is desirable but not required. Must at least have classroom experience. Must show some proficiency and aptitude to be a self-learner
• Database design and implementation experience, at least in the classroom
• Testing and debugging experience using Microsoft development products
• Bachelor’s degree in MIS or Computer Science preferred