What does a great Implementation Analyst do?

The Implementation Analyst is a key contributor in the Conversions and Implementations organization, working directly with clients, managing all or part of conversion and startup projects. Conversion projects involve migrating an existing portfolio from another processor (TSYS, In-house, etc.) to the Fiserv credit processing system. Conversions can be for new Fiserv client, or for an existing client that is adding to their portfolio. Startups involve starting from ground zero and building out the required products and services on the Fiserv system to support a new client launching a new portfolio.

The Implementation Analyst is engaged in the project from beginning to end, playing a key role in participating in Discovery, Data Spec Review, Software Development, System Configuration, Testing, Project Management & Implementation. Sr. Implementation Analysts are engaged in planning, coordinating, and managing all activities involved in their assigned functional workstream areas required by the client, Fiserv, and any involved vendors, to onboard a new client or client partner seamlessly to Fiserv.

You can look forward to:

• Managing all aspects of your assigned workstreams from beginning to end, developing project plans, consulting with client on solutions, managing key deliverables, and reporting on issues, risks, and status.

• Setting up and customizing the various products and services selected by the client, ensuring an end-to-end quality integration.

• Ensuring custom development is delivered as required for the client.

• Helping drive resolution of issues through problem solving, identification of necessary resources, and escalation.

You’re the kind of person who:

• Effectively manages client expectations and delivers client-ready communications

• Makes information-based decisions

• Has the ability to multi-task in a fast-paced environment

• Can manage many concurrent project deliverables, keeping client and internal partners on task

• Has the enthusiasm to motivate others

• Is committed to be part of the team, and to support others in making the wider team a success

Basic Qualifications for Consideration:

• Excellent written and verbal communication skills

• Ability to effectively conduct meetings and presentations

• Ability to manage project deliverables and keep client and internal partners on task

• Excellent time management and organizational skills

• Commitment to be part of the team, and to support others in making the wider team a success

• Enthusiasm to motivate others

• Strong problem-solving skills; motivated self-learner

• Adaptable; able to prioritize and work with a sense of urgency

• Ability to mitigate risks to project delivery

• High school diploma required

Preferred Qualifications for Consideration:

• Experience in a client-facing role

• Understanding of the Credit Card Issuing Industry and associated products

• Experience with in converting to new processing platforms, preferred

• Previous conversion experience preferred

• Experience with and knowledge of Fiserv platforms (Omaha) and products/services preferred.

• Bachelor’s degree preferred and/or relevant credit card processing experience

Travel required:

• 2-5 trips annually