HYBRID - Eligibility & Special Projects Manager (Customer Service Manager)

THIS POSITION WILL BE TELEWORK ELIGIBLE ON A HYBRID BASIS.

About Us:

The Ohio Department of Medicaid (ODM) is committed to improving the health of Ohioans and strengthening communities and families through quality care. ODM is implementing the next generation of Ohio Medicaid to fulfill its bold, new vision for Ohio’s Medicaid program - focusing on the individual rather than the business of managed care.

The goals of the next generation of Ohio Medicaid are:

• Emphasize a personalized care experience
• Improve care for children and adults with complex behavioral health needs
• Improve wellness and health outcomes
• Support providers in better patient care and
• Increase program transparency and accountability

What You Will Do at ODM:

Office: Operations

Bureau: Eligibility Operations

Classification: Customer Service Manager (PN 20099619)

Job Overview:

This position will be temporarily working/teleworking from home and will be expected to return to our main office in Columbus, OH (Franklin County) once normal business operations are resumed.

As the Eligibility & Special Projects Manager in the Office of Operations, Ohio Department of Medicaid (ODM), your responsibilities will include:

• Leading and managing a unit responsible for processing Medicaid eligibility renewals, determinations, and data corrections in the Ohio Benefits system
• Managing unit projects for completion and accuracy and report to bureau leadership
• Reviewing and evaluating state and federal policies and regulations on Medicaid eligibility and provide training and technical assistance to team
• Reviewing and preparing reports to ensure compliance with Medicaid eligibility policies and procedures
• Coordinating development and implementation of procedures for special eligibility determination completion

What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan.

Dental, Vision and Basic Life Insurance

• Dental, vision and basic life insurance premiums are free after one year of continuous service.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Knowledge of public relations; programs, operating policies & procedures for assigned agency; federal & state codes regulating operations for assigned agency; applications of mathematical, analytical &/or statistical methods in formulating & solving problems or in decision making; supervisory principles/techniques; public speaking, speech or communication. Ability to define problems, collect data, establish facts & draw valid conclusions; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from angry citizens & general public; prepare & deliver speeches before specialized audiences & general public; use proper research methods in gathering data; gather, collate & classify information about data, people or things; establish friendly atmosphere as supervisor of work unit.

(*)Developed after employment.

Supplemental Information:

• Compensation is as listed on the posting unless required by legislation or union contract.
• Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence.
• Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.
• Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.