Job description

HVAC Customer Service Coordinator

If you are looking for a long-term rewarding career, with a well-established, family owned and operated company – Skradski Heating & Cooling is the place for you!

Skradski Heating & Cooling is seeking an experienced HVAC Customer Service Coordinator. We are searching for a talented and motivated individual to assist our team of office staff and technicians. A friendly, willing attitude and team player will go a long way in our company. Previous experience in office work, administrative assistance, multi-tasking and top-notch customer service are a MUST!

Skradski Heating & Cooling has been serving the Omaha area for more than 55 years. At Skradski Heating & Cooling, we firmly believe that a company is only as good as the people we employ. By hiring the best in the industry, we have created a great team that provides unmatched value to our customers. We are a team that is committed to our mission of establishing long-term relationships with our customers while delivering reliable solutions.

JOB RESPONSIBILITIES

• Receive incoming calls for service requests and respond to any messages left in voicemail
• Schedule service calls and create dispatch jobs in the dispatching software
• Respond to all customer inquiries, questions and complaints
• Call and schedule spring and fall maintenance checks with our service agreement customers
• Process credit card payments via credit card processor
• Follow up on all pending and recommended work with customers
• Greet walk-in customers as they come into the office

QUALIFICATIONS

• All candidates must pass a pre-employment background check
• 2 + years of dispatching experience
• High school education or GED
• Excellent written and verbal skills
• Advanced customer service skills
• Must be able to multitask, problem solve and willing to take on challenges
• Intermediate computer skills and proficient in Word, Excel and QuickBooks
• Strong organization skills and attention to detail
• Must be able to work every third Saturday

BENEFITS

• Competitive wages
• Health, Dental, Vision after 60 days of employment
• Vacation and paid holidays
• 401(k) Retirement Savings Plan with employer contribution
• Uniform shirts provided
• Promising career opportunities & development
• Professional and enjoyable working environment

PAY RANGE

• $18.00 - $25.00 per hour, based on experience

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Omaha, NE 68107: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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