This is a professional/para-professional position under the supervision of the Adult Family Services Supervisor that performs responsible professional work in the support and assistance of those involved primarily with the Adult Protective Services Team.

General Work- Human Services Assistant II , provides case management support to Adult Services Unit. Follows up with referrals to ancillary agencies; Provides services for identified client needs (i.e. identifies benefit needs and makes appropriate referrals); Documents client contact in appropriate record; Completes various forms; Updates information in various computer systems; Provides direct administrative support to Social Workers such as transcription, typing, pulling files, scheduling appointments, mailing letters, designing flyers, ordering supplies, and creating forms; Researches and purges case records; Prepares and maintains manual and computer schedules/alerts; Provides training to staff on inputting data into social work systems; Transports family members and program participants to appointments. Operates various computer systems to conduct searches for benefit and service history; Assists Family Service Specialist with case responsibilities, provides emergency assistance to family services workers on an as-needed basis, provides referrals for community based services, maintains communication with clients and professionals, assists in completion of monthly visits for ongoing cases, maintains case records and performs other duties as assigned.

Minimum Qualifications

Knowledge: Working knowledge of: agency’s computer systems and software; principles and processes for providing customer and personal services; human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; and mathematics. Some knowledge of regulations, policies, and procedures of the assigned program area as related to assisting the clients; may require some knowledge of counseling terminology and practices.

Skills- Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs. Microsoft Office to include Word, Excel, Outlook, Power Point, Publisher and Access.

Abilities- Demonstrated ability to: read and interpret documents such as State and local policies and procedure manuals; prepare special reports and correspondence; communicate effectively both verbally and in writing; perform calculations; solve practical problems; interpret a variety of instructions furnished in written, oral, diagram, or schedule form; work well with others and resolve conflicts with employees, clients and citizens; effectively apply acquired knowledge of human behavior and social functioning; recognize basic needs of clients; exercise good judgment, tact and resourcefulness in meeting problems and situations; instruct clients in a variety of direct-care techniques; maintain confidential records and materials; plan, organize, and prioritize daily tasks; use correct spelling and basic grammar; and interview and elicit needed information from clients.

High school diploma supplemented with postsecondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Preferred Qualifications

Experience working in a local DSS agency.

Experience with the use of the VaCMS, EPIC, and SPIDeR systems.

Experience collaborating with community organizations.

Experience working with children and /or families.

Special Requirements

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings.Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Special Instructions to Applicants

Applications/resumes for this position must be submitted electronically through this website. Mailed, e-mailed, faxed or hand delivered applications/resumes will not be accepted. This website will provide a confirmation receipt when the application/resume is submitted for consideration. Consideration for an interview is based solely on the information within the application/reesume. Please refer to your RMS account for the status of your application and this position.